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Salary: USD 127,000 - 175,000 / annual
Chime is hiring a Business Control Manager to join the Compliance Business Control Management team. This is a senior individual contributor role focused on owning control strategy, business relationships, and results for the Membership, App and AI Experience, and Trust and Safety portfolios.
You will translate new initiatives, existing business activities, regulatory requirements, incidents, and other changes into clear control outcomes and practical plans. Working with the Enterprise BCM Lead and business partners, you will move comfortably between strategy and delivery, assessing current control coverage, leading material control decisions and implementation work, and ensuring controls are validated, documented, and maintained.
Key responsibilities include:
- Owning control strategy and coverage for assigned portfolios, using business activities, regulatory requirements, existing controls, gaps, and dependencies to set priorities
- Evaluating new initiatives and the existing environment through reviews of process or product changes, incidents, complaints, and findings to determine whether controls should be reused, enhanced, created, consolidated, or retired
- Leading control design and implementation with business and control owners, establishing clear objectives, scope, ownership, evidence, exception handling, delivery plans, and closure criteria
- Assessing control readiness, coordinating owner attestations, and determining whether controls meet agreed validation criteria
- Leading control responses to incidents, issues, complaints, and findings by connecting root causes to control gaps and establishing remediation expectations
- Maintaining reliable control records and using coverage, implementation, validation, and exception data to identify recurring themes and communicate results to leadership
- Building strong relationships across business, product, engineering, operations, legal, compliance, risk, and data teams
- Supporting bank partner reviews, audits, examinations, and other assurance activities
- Contributing across the Enterprise BCM team by supporting Enterprise work when priorities and capacity require it
Chime is a fintech company (not a bank) that provides financial technology services to help members achieve financial progress. The company operates with four days per week in-office and Fridays from home for those near an office location.
REQUIREMENTS:
- 7+ years of experience in business controls, regulatory compliance, operational risk, audit, or a related discipline within financial services, fintech, or another highly regulated environment
- Experience independently owning a complex portfolio or control environment, setting priorities, leading cross-functional decisions, and moving work from assessment through validated and documented closure
- Demonstrated ability to evaluate business activities and control coverage, distinguish control gaps from documentation or mapping gaps, and develop practical responses
- Hands-on experience designing or enhancing controls with business, product, engineering, operations, or data teams and defining the evidence needed to demonstrate that controls operate as designed
- Sound knowledge of consumer financial protection and regulatory risk, including EFTA and Regulation E, TILA and Regulation Z, UDAAP, or comparable frameworks
- Strong judgment, influence, and communication skills, including the ability to challenge senior partners constructively, work through competing priorities, translate complex requirements, and identify when leadership escalation is needed
- Strong execution and organization skills, including managing multiple workstreams, dependencies, decisions, exceptions, and control records within a GRC platform or comparable system of record
