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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to modernize claims processing for third-party administrators (TPAs), insurance technology providers, and adjusters. Reserv launched in May 2022 and is focused on automating manual tasks and setting new standards in the claims industry.
As a Bodily Injury Claims Team Lead, you will serve as a working leader supporting a claims manager with both leadership and technical claims responsibilities. You will oversee Commercial Transportation adjusting staff while balancing management duties with individual contributor work when volume requires. Your focus will be on leveraging technology and analytics to drive operational efficiency and performance.
Key responsibilities include:
- Serving as backup/leader when the manager or director is out of office
- Handling initial onboarding tasks and new hire cultural immersion
- Acting as subject matter expert for first-line questions, escalations, and team discussions
- Managing increased reserve and payment authority with ability to assist on moderate reviews
- Identifying topics and trends for team huddles and claims experience workshops
- Implementing and maintaining best practices for claims handling (intake, investigation, evaluation, settlement, recovery)
- Aligning team with client and customer expectations
- Serving as resource for escalated claims
- Fostering positive work environment and promoting professional development
- Attracting, hiring, and retaining team members with strong training support
- Preparing comprehensive claims reports, metrics, and analyses for clients
- Switching flexibly between claims handling and coaching responsibilities
- Demonstrating agility and dependability in achieving goals
You will work in a fully remote environment with a tech-driven, customer-centric organization that values innovation and challenges the status quo.
Requirements:
- Minimum 5 years of insurance claims experience in bodily injury and property damage
- Minimum 5 years of experience in commercial transportation with focus on delivery and/or courier claims
- Minimum 3 years of leadership experience (preference for remote management experience)
- Active insurance licensure (home state or designated home state); willingness to obtain all relevant licenses within 45 days of hire
- Comfortable with technology and ability to evolve claims systems and processes for better efficiencies
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and strong accountability with confidential/sensitive information
- Strong communication skills, including phone-based communication throughout claims process
- Ability to be highly motivated, growth-oriented, impactful, and influential
- Problem-solving mindset with ability to balance detail work with big-picture thinking
