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Perplexity is seeking an experienced Billing Operations Manager to join the Finance and Accounting team as the company scales its enterprise business. You will own the complete enterprise billing lifecycle, translating complex commercial agreements into accurate, timely invoices and building the processes and controls that support growth.
This is a hands-on role working closely with Deal Desk, Enterprise Sales, Legal, and Customer Success. You will combine strong billing and systems expertise with sound judgment, a customer-focused approach, and the ability to bring structure to a fast-moving environment.
Key responsibilities include:
- Owning enterprise and reseller billing operations from customer and subscription setup through recurring invoicing, renewals, amendments, and cancellations, ensuring accuracy and timeliness in accordance with executed agreements.
- Partnering with Enterprise Sales and Deal Desk to review nonstandard billing terms before contract signing, assess operational feasibility, and route exceptions for approval.
- Translating approved pricing and contractual terms into billing configurations and schedules, including seat changes, tiered discounting, prorations, co-terminations, prepaid credits, and usage billed in arrears.
- Serving as the primary point of contact for enterprise billing questions from customers and internal teams, investigating discrepancies, coordinating approved credits and rebills, and addressing underlying causes.
- Reconciling contract, subscription, and usage data to billing output; supporting month-end close and audits through completeness checks, reconciliations, and documentation.
- Identifying and resolving billing system integration failures.
- Partnering with Customer Success, Enterprise Sales, and Deal Desk on renewals, expansions, and commitment changes; preparing analyses and translating approved agreements into accurate updates.
Requirements:
- Bachelor's degree or higher in Accounting or Finance.
- 7+ years of experience in billing operations, order management, order-to-cash, revenue operations, or related finance function, including hands-on ownership of enterprise SaaS or subscription billing.
- Demonstrated ability to interpret complex customer agreements and translate them into accurate billing schedules, invoices, and adjustments, including subscription and usage-based arrangements.
- Hands-on experience with NetSuite, Salesforce, tax engines, and subscription or usage-based billing platforms, with ability to investigate issues across connected systems.
- Working knowledge of accounts receivable, deferred revenue, and revenue-recognition concepts, including ASC 606.
- Resourcefulness, detail-oriented mindset, and motivation for solving problems and finding solutions.
- Excellent communication skills for frequent interaction with internal and external stakeholders.
- Ability to multi-task and prioritize effectively in a fast-paced environment.
About Perplexity AI
AI / Data / Infrastructure — AI answer engine and search product for consumers and enterprises.
