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Salary: USD 52,000 - 58,000 / annual
InStride Health is a mission-driven healthtech company delivering specialty anxiety and OCD care for children, teens, and young adults through a fully virtual care model. The company combines research-backed clinical care with innovative technology to expand access to insurance-based mental health treatment, reduce wait times, and improve outcomes.
The Billing Coordinator will support front-end and back-end billing operations across the organization's virtual care delivery model. This role is critical to maintaining a seamless and compliant revenue cycle by ensuring services are accurately documented, charges are entered timely, and insurance claims are submitted, tracked, and resolved efficiently.
Key responsibilities include:
- Reviewing clinical documentation to support accurate and timely charge entry in accordance with payor requirements
- Monitoring for missing or delayed charges and supporting timely submission within payor filing limits
- Submitting insurance claims and monitoring claim status for compliance with payor-specific guidelines
- Identifying and correcting claim errors, rejections, and denials to support clean billing cycles
- Supporting denial resolution activities including investigation, correction, resubmission, and follow-up
- Identifying billing denial trends and contributing observations to support improvements in clean claim rates
- Serving as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity
- Assisting with self-pay billing, patient statement cycles, and individualized payment plans
- Supporting accounts receivable monitoring through reporting, reconciliation, and audit activities
- Using billing and financial reports to manage daily workflows and prioritize follow-up tasks
- Partnering with Patient Experience, Authorization & Eligibility, and clinical teams to resolve coverage questions
- Maintaining accurate patient accounting records while adhering to HIPAA and internal data privacy policies
- Supporting audits and special projects related to billing accuracy, compliance, and process improvement
The role requires close collaboration and strong communication skills to build effective working relationships with care team members, cross-functional partners, families, and external stakeholders. This is a fully remote position with periodic in-person retreats.
**Requirements:**
- 1–3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred
- Bachelor's degree in business, healthcare administration, or a related field preferred
- Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements
- Familiarity with CPT and ICD-10 codes and how they impact billing and reimbursement
- Experience with billing platforms; experience with Mahler, Apero, or similar RCM software preferred
- Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets
- Exceptional attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment
- Clear written and verbal communication skills, with ability to translate complex insurance concepts into understandable language for families
- Ability to work independently on assigned tasks while seeking guidance when needed
- Collaborative mindset with comfort partnering across teams and supporting patients and families with a customer-service orientation
**Preferred Qualifications:**
- Previous experience in medical billing or coding
- Background in behavioral health billing
- Experience in a startup or entrepreneurial environment
- Experience running billing and claims reports to drive daily workflows
- Passion for mental health and expanding access to care
