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Salary: USD 119,000 - 133,000 / annual
Prove is a mobile-first identity and authentication platform serving over 1,000 enterprise customers across banking, lending, healthcare, gaming, crypto, e-commerce, and payments. The company processes 20 billion customer requests annually and is seeking a Billing and Collections Manager to lead the billing and collections team.
In this role, you will direct daily operations of the billing and collections function, reporting to the Chief Accounting Officer. You will supervise and mentor team members, establish daily priorities and KPIs around billing accuracy and collections performance, and drive continuous improvement in financial operations.
Key responsibilities include:
**Team Leadership & Supervision:** Supervise and mentor billing and collections team members, establish daily priorities and performance goals, manage work schedules to achieve targets, and provide guidance and feedback to direct reports.
**Billing & Collections Operations:** Ensure timely and accurate billing by reviewing customer contracts, following PO procedures, and submitting invoices and registration information into customer payment systems (Ariba, Coupa, etc.). Oversee the collections process and implement proactive strategies to optimize cash flow, reduce Days Sales Outstanding (DSO), and minimize past-due balances. Address and resolve escalated customer billing inquiries and payment discrepancies. Assist with credit report reviews for setting credit limits and payment terms. Support cash flow forecasting from a collections perspective. Oversee travel and expense reporting and audit for policy compliance.
**Process Optimization & Cross-Functional Collaboration:** Collaborate across departments to streamline billing workflows, solve interdepartmental challenges, and influence operational policies. Evaluate existing procedures and recommend improvements to enhance efficiency and service quality.
**Reporting, Controls & Compliance:** Prepare and present weekly AR aging reports, cash flow forecasts, and performance metrics to executive leadership. Ensure strict compliance with financial controls, company credit policies, and relevant regulatory standards.
**Requirements:**
- 4+ years of progressive experience in billing (complex usage-based billing models strongly preferred) and collections management, including demonstrated experience supervising direct reports
- Bachelor's Degree in Accounting, Finance, Business Administration, or related field (preferred)
- Hands-on proficiency with ERP/accounting software (NetSuite, Intacct), usage-based billing systems (Zenskar, Zuora, Billing Platform), and advanced Microsoft Excel skills (Pivot Tables, VLOOKUPs, data modeling)
- Knowledge of Navan travel platform and Mesh credit card platform is a plus
- Outstanding leadership, negotiation, and problem-solving skills
- Clear, positive, and communicative approach in written and verbal interactions
- Proactive mindset with strong commitment to team success and operational excellence
