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Salary: USD 110,000 - 140,000 / annual
Zūm is transforming student mobility through its Connected Mobility Experience (CMX) platform, serving over 6,500 schools in the $50 billion student transportation market. The company is backed by top-tier investors including Sequoia Capital, GIC, TPG, and SoftBank.
You will join the Revenue Operations team as a Senior Business Operations Analyst focused on billing and collections. This is a hands-on, detail-oriented role centered on building and maintaining spreadsheet-based models that power accounts receivable accuracy, invoicing processes, and collections tracking.
Key responsibilities include:
- Partner with the Senior Manager of Revenue Operations to build, test, and refine AR aging, invoice accuracy, and collections tracking models
- Own ongoing maintenance of these models, ensuring accuracy and reliability as business needs evolve
- Use advanced spreadsheet formulas, pivot tables, and Google Apps Script automation to streamline data processing
- Investigate discrepancies between invoiced amounts and underlying contract/pricing data through detailed root-cause analysis
- Communicate directly with Location Managers and internal stakeholders to resolve billing discrepancies and gather context for invoice corrections
- Contribute to collections efforts by proactively flagging at-risk accounts and supporting outreach activities
- Adapt invoice formatting and reporting to meet varying customer and district requirements
- Produce and distribute regular AR aging and reconciliation reports to leadership
- Identify recurring sources of invoice error and recommend process improvements
- Explore and apply AI tools to improve reconciliation and modeling speed and accuracy
This hybrid position is based in the Redwood City corporate office and requires 3 in-office days per week (Monday, Tuesday, Thursday). Only local candidates will be considered.
Requirements:
- 5+ years of experience in financial/business operations analysis, revenue operations, billing operations, or related analytical role
- Bachelor's degree in Business, Finance, Accounting, or related field (preferred)
- Advanced spreadsheet skills required: complex formulas, nested functions, and pivot tables in Excel and/or Google Sheets
- Familiarity with Google Apps Script automation (strong plus)
- Comfort using AI tools to support clear, well-defined business logic and workflows
- Strong foundational understanding of financial and accounting concepts, particularly invoicing, billing, and accounts receivable
- Exceptional attention to detail and genuine curiosity for finding and resolving data discrepancies
- Strong written and verbal communication skills; comfortable working directly with Location Managers and cross-functional stakeholders
- Highly process-driven with discipline to build, document, and maintain repeatable workflows
- Strong quantitative skills with emphasis on analytical rigor and attention to detail
- Ability to thrive in fast-paced, high-growth environment managing multiple priorities and deadlines
