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MaintainX, now part of Autodesk Operations Solutions, is a mobile-first work execution platform serving industrial and frontline teams. The company manages 13.9 million assets and 79.5 million completed work orders for 13,000+ customers including Duracell, McDonald's, Shell, DHL, and Volvo. MaintainX is experiencing triple-digit year-over-year growth and seeking an experienced bilingual account manager to drive sales and customer success in the LATAM mid-market segment.
In this role, you will own a book of business from post-sale handoff through renewal and expansion, managing relationships with mid-market customers primarily in Latin America. Key responsibilities include:
- Account Ownership: Manage your customer portfolio with a focus on retention, satisfaction, and long-term partnerships. Build deep relationships and understand client needs intimately.
- Expansion: Identify and capitalize on expansion opportunities within existing accounts by leveraging your experience navigating larger deals and complex sales cycles.
- Prospecting & Needs Analysis: Proactively identify customer needs and present innovative solutions that exceed expectations.
- Quarterly Business Reviews: Conduct QBRs to assess satisfaction, identify improvement areas, and deliver compelling product demonstrations tailored to client needs.
- Pipeline Management: Accurately forecast monthly and quarterly expansion opportunities with +/- 15% accuracy using Salesforce, Outreach, ZoomInfo, and similar tools.
- Organization & Documentation: Manage multiple concurrent tasks (client requests, demos, proposals, follow-ups) with meticulous attention to detail and accurate deal documentation.
- Startup Mentality: Embrace an entrepreneurial, fast-paced environment and contribute to building something new within a rapidly scaling organization.
This is a high-responsibility, difference-making role requiring someone who thinks creatively, thrives under pressure, and is laser-focused on client success.
REQUIREMENTS:
- Minimum 4 years of sales experience, with significant portion managing accounts in LATAM
- Bilingual fluency in English and Spanish (Portuguese a plus)
- Demonstrated success expanding client accounts and driving revenue growth in B2B sales
- Proficiency navigating larger deals, complex sales cycles, and multiple stakeholders
- Strong analytical and presentation skills; ability to communicate data-driven insights
- Proven ability to conduct engaging product demonstrations and lead impactful QBRs
- Adaptability and comfort in fast-paced, rapidly changing sales environment
- Exceptional organizational skills, attention to detail, and documentation accuracy
- Excellent interpersonal skills and ability to build strong relationships with clients and internal teams
- Positive, passionate, creative mindset with high-character qualities aligned with company values
- Open, hungry mind; willingness to improve through coaching and learn about customer industries
- Bachelor's degree or higher, ideally in a relevant field
- Daily verbal and written communication in Spanish with LATAM customer portfolio
BONUS QUALIFICATIONS:
- Experience with modern sales tech stacks (Salesforce, Salesloft, DiscoverOrg)
- Startup or entrepreneurial organization experience
- CMMS or facility operations software experience
- Documented success working remotely
