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Salary: EUR 53,200 - 76,000 / annual
Zscaler is seeking a Benefits Operations Specialist to join the People & Culture department, reporting to the Senior Manager, People Operations EMEA. This remote role is based in Ireland and focuses on the day-to-day execution and administration of Zscaler's EMEA benefit programs.
In this position, you will serve as a subject matter expert and the backbone of the benefits function, ensuring precise, empathetic, and compliant handling of the employee lifecycle from onboarding through off-boarding. You will manage complex leave cases and deliver seamless benefits concierge services.
Key Responsibilities:
- Lead end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
- Manage submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers
- Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on beneficial support options
- Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage end-to-end invoice reconciliation for all vendor billing
You will thrive in ambiguity, act with ownership, solve problems proactively, collaborate at high trust, and maintain a growth mindset. The role requires someone comfortable building solutions in a dynamic environment and operating independently with minimal guidance.
Requirements:
- Bachelor's degree in HR, Business, or related field, or equivalent practical experience
- 4+ years of dedicated experience in HR Benefits administration, with emphasis on benefits operations
- Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals
- Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation
- Demonstrated ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Demonstrated curiosity and active exploration of AI tools
Preferred Qualifications:
- Direct experience working within a global, public SaaS or high-growth technology organization
- Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment
