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Salary: USD 80,000 - 90,000 / annual
Via Transportation is seeking a Benefits Manager to support the strategy, administration, and execution of US and global health, welfare, retirement, and wellness programs. This is a hands-on role within a one-team culture where you'll be directly involved in all aspects of benefits delivery.
Key Responsibilities:
- Own the end-to-end benefits experience for employees, managing new hire enrollments, offboarding workflows, COBRA administration, life event changes, and qualifying status updates.
- Serve as the primary support resource for day-to-day employee benefit inquiries and create clear, engaging employee communications including benefit booklets, policy guides, and education sessions.
- Lead monthly carrier billing reconciliation and audits across all plans, partnering with payroll and finance to ensure deduction and invoice accuracy.
- Support compliance with federal, state, and local regulations (ERISA, ACA, HIPAA, COBRA, FMLA, SF HCSO, etc.), managing non-discrimination testing, ACA reporting, and required annual notice distributions.
- Maintain all plan documents (SPDs, SBC, plan summaries) and lead project management and execution of annual Open Enrollment, including HRIS system setup, broker liaison, and employee Q&A sessions.
- Assist with administration of leave of absence workflows (FMLA, state paid family leave, STD/LTD, parental leave, ADA accommodations) in coordination with People and Payroll teams.
- Manage benefit administration workflows and data integrity within Workday, auditing carrier integrations (EDI feeds).
- Act as point of contact for benefits brokers, carriers, 401(k) recordkeepers, pension fund contacts, and wellness vendors, resolving claim escalations.
- Analyze program utilization, claims trends, employee feedback, and market benchmarking to partner with Director of People Operations on continuous plan optimization and cost-containment initiatives.
Requirements:
- 4-6+ years of dedicated experience in US benefits administration, preferably with self-insured plans, plan design, and leave management in a fast-paced environment.
- Deep, practical knowledge of employment and benefit laws (ERISA, ACA, HIPAA, FMLA, COBRA, FLSA) and experience executing non-discrimination testing.
- Experience working with unionized employee populations and understanding of collective bargaining agreements.
- Highly organized with exceptional financial and auditing skills; meticulous when reconciling monthly carrier bills, payroll deductions, and employee census data.
- Proven proficiency with enterprise HRIS platforms; experience with Workday Benefits Administration and carrier EDI feeds is a strong plus.
- Ability to break down complex medical, financial, and regulatory concepts into clear, supportive communications for employees.
- Comfortable with ambiguity, flexible in adapting to changing needs, and proactive in driving process improvements.
- High integrity, discretion, and sound judgment when handling confidential material including medical records and sensitive employee situations.
