SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Distro is seeking a Benefits Manager to lead day-to-day operations of the Benefits Administration team while providing direct supervision and support to Benefits Specialists and Senior Benefits Specialists. This role ensures accurate, timely, and compliant benefit processing and service delivery.
Key Responsibilities:
- Provide direct supervision, coaching, guidance, and performance feedback to Benefits Specialists and Senior Benefits Specialists
- Monitor team workloads, queue coverage, and case volumes to meet service-level expectations
- Serve as escalation point for complex employee and client benefit issues requiring advanced review or coordination
- Review and approve complex benefit transactions, including qualifying life events (QLEs), payroll deduction corrections, arrears calculations, and manual enrollments
- Support the team with hands-on assistance during peak periods, escalations, or staffing gaps
- Ensure benefit enrollments, payroll deductions, and employer contributions are processed accurately and in accordance with plan rules and company policies
- Partner with Payroll, Billing & Recon, and insurance carriers to resolve benefit-related discrepancies and escalated issues
- Oversee audits of benefit enrollments and payroll deductions; identify, document, and resolve discrepancies
- Develop, maintain, and ensure consistent application of benefits-related SOPs, FAQs, and process documentation
- Identify process gaps, training needs, and opportunities for operational improvements; partner with leadership to implement solutions
- Support client-facing teams with operational guidance on benefit administration processes
- Participate in special projects and initiatives related to benefits administration
- Maintain relationships with team members, peers, and company stakeholders to ensure effective coordination
- Stay current on best practices through webinars and training
Required Skills & Abilities:
- Excellent communication and interpersonal skills with ability to collaborate effectively across teams
- Strong time-management and prioritization skills in a fast-paced environment
- Proven leadership skills, including ability to train, mentor, and develop high-performing teams
- Sound decision-making abilities and ability to evaluate complex information
- Demonstrated ability to maintain strict confidentiality and handle sensitive information professionally
- Exceptional attention to detail with ability to thoroughly review documents for quality and accuracy
- Strong work ethic and commitment to teamwork
- Ability to multitask and manage multiple projects simultaneously under tight deadlines
- Ability to handle stressful situations calmly and effectively
Requirements:
- Associate's degree or equivalent combination of 2–5 years of managerial group benefits experience, skills, and education (including relevant non-traditional degree programs, certifications, or job training programs) preferred
- Regular, on-site attendance is essential due to need for secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities that cannot be performed remotely
Physical & Mental Demands:
- Sedentary work with frequent computer use (keyboard, mouse, office equipment)
- Occasional walking throughout office
- Ability to read and analyze data on computer screens and printed materials
- Minimal lifting of documents and light office supplies
- High attention to detail, problem-solving, multitasking, and stress management required
