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GitLab is seeking a Benefits Analyst to join its Total Rewards team, supporting global benefits administration with a primary focus on India operations. This is a hybrid role based in Bangalore, requiring periodic office presence for hosting and managing benefits events, with flexibility to collaborate across time zones including Pacific time.
In this role, you will support day-to-day administration for assigned benefits programs, including eligibility, enrollment, benefits onboarding, billing, reporting, audits, quality assurance, documentation, and issue resolution. You'll review benefits and team-member data from multiple sources, research discrepancies and root causes, and recommend next steps for manager or senior team-member review. You will work with brokers and vendors on day-to-day benefits operations and support the Senior Benefits Analyst with renewals, plan changes, implementations, testing, launches, and post-launch improvements.
Key responsibilities include planning, hosting, and managing benefits events at the Bangalore hub; coordinating assigned benefits activities across selected countries and employment arrangements; partnering with Payroll, Finance, People Operations, and People Technology on accurate reporting, billing reconciliation, eligibility data, and compliance-related processes; and supporting People Operations in resolving team-member benefits inquiries. You'll analyze benefits utilization, cost, survey, and qualitative data to identify trends and prepare summaries, insights, and recommendations. Additionally, you'll maintain accurate documentation, process guides, trackers, and communications, and support the transition of administrative processes with recommendations for simplification, standardization, or automation, including responsible use of artificial intelligence tools.
This role reports to the Manager, Global Benefits and focuses on benefits programs, not leave administration. You'll build depth in global benefits and manage assigned work with increasing independence, seeking guidance on prioritization, new assignments, and higher-risk issues.
REQUIREMENTS:
- Experience supporting benefits administration, including enrollment, reporting, and audits, and working with benefits brokers or vendors. Experience supporting benefits in more than one country is required; global technology company experience is preferred.
- Working knowledge of core benefits concepts, such as medical, dental, vision, life, disability, and supplemental benefits.
- Experience using a human resources information system (HRIS), benefits administration platform, or similar operational tools, with attention to detail in data entry, testing, reconciliation, and quality assurance. Workday experience is preferred.
- Intermediate or stronger Excel or Google Sheets skills, including VLOOKUPs, filters, pivot tables, and data analysis; macros aren't required.
- Ability to evaluate multiple sources, identify patterns or discrepancies, and develop evidence-based recommendations with appropriate guidance.
- Clear written and verbal communication skills, including the ability to explain benefits topics in accessible language and collaborate across functions.
- Ability to manage assigned work, meet deadlines, communicate when blocked, and distinguish urgent work from work that can be sequenced.
- A collaborative, learning-oriented approach, willingness to apply feedback, and curiosity about using artificial intelligence tools responsibly to improve benefits work and team processes.
- Ability to be based in Bangalore and go to the Bangalore hub to host and manage benefits events, with flexibility for collaboration across time zones, including Pacific time.
