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Salary: USD 60,000 - 65,000 / annual
LeafLink, the largest unified B2B cannabis platform, is seeking a Banking Relationship Manager for Dama Financial by LeafLink. This role serves as the primary point of contact for cannabis industry clients, fostering strong relationships while supporting their banking and financial service needs.
You will manage a portfolio of 100–200 licensed cannabis businesses (cultivators, manufacturers, distributors, retailers, and ancillary operators), acting as a trusted advisor to help clients navigate banking solutions, maintain compliance, and maximize the value of Dama's products and services.
Key responsibilities include:
**Relationship & Account Management**
- Serve as primary relationship owner for a portfolio of 100–200 licensed cannabis clients
- Build and maintain long-term relationships through regular communication, account reviews, and strategic consultations
- Act as a trusted advisor, identifying client needs and recommending appropriate banking and payment solutions
- Manage client inquiries, escalations, and service requests with timely resolution
- Coordinate with internal teams (Compliance, Operations, Product, Sales) to deliver high-quality client experience
- Conduct periodic business reviews to assess client satisfaction and identify growth opportunities
- Monitor churn risk and take proactive measures to mitigate customer loss
**Compliance & Risk Management**
- Ensure client activities align with cannabis banking regulations, Bank Secrecy Act (BSA), Anti-Money Laundering (AML) policies, Know Your Customer (KYC) standards, and state cannabis regulations
- Maintain awareness of evolving cannabis regulatory requirements and communicate relevant changes to clients
**Business Development & Portfolio Growth**
- Identify opportunities to deepen client relationships and expand adoption of Dama Financial products and other LeafLink services
- Support client retention initiatives and contribute to portfolio growth objectives
- Monitor industry trends, market developments, and competitive activity within cannabis and financial services sectors
- Participate in industry events, trade shows, and networking opportunities
LeafLink is backed by leading VCs including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau. The company processes more than $5 billion in wholesale cannabis orders annually and has been recognized as one of Inc. 5000's Top 5000 Fastest-Growing Private Companies, Fast Company's Top 10 Most Innovative Companies in Enterprise, and 2024 Fast Company's Best Workplaces for Innovators in Banking, Finance, and Fintech.
**Requirements**
Required:
- Bachelor's degree in Business, Finance, Banking, Communications, or related field, or equivalent professional experience
- 2–5 years of experience in relationship management, commercial banking, financial services, account management, customer success, or B2B client services
- Strong client relationship and problem-solving skills
- Excellent verbal, written, and presentation communication abilities
- Ability to manage multiple client relationships in a fast-paced, highly regulated environment
- Experience using CRM platforms and business reporting tools
Preferred:
- Experience serving cannabis businesses, regulated industries, fintech, payments, commercial banking, treasury management, or compliance-focused financial services
- Knowledge of cannabis industry regulations and operational workflows
- Familiarity with BSA/AML, KYC, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) requirements
- Understanding of cash-intensive business operations and risk management practices
- Experience collaborating with compliance, risk, and operations teams
