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Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business operations. The company serves customers and partners in over 190 countries, helping businesses manage global payments, compliance, multi-currency workflows, workforce management, and business intelligence.
You will join the Global Bank Transfer team as a Banking Operations Associate, responsible for managing daily operations and communications with banking providers. Your key responsibilities include:
• Manage daily communication with banking providers via email, phone, and other channels
• Monitor transaction statuses, rates, and fees to ensure accuracy and timeliness
• Respond promptly to ad hoc tasks to prevent delays or operational crises
• Monitor account balances across banking provider accounts
• Identify and reconcile refunded transactions with banking partners
• Answer internal questions regarding bank transfers and support other departments
• Reconcile transactions in the database to maintain data integrity
This is a full-time, hybrid role based in Hong Kong. You will work closely with banking partners and internal teams to ensure smooth operations of the bank transfer function.
REQUIREMENTS:
• University degree
• Minimum one year of experience in banking or fintech industry
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Excellent written and verbal communication skills in English
• Strong team player with problem-solving mindset
• Proactive attitude with willingness to take ownership
• Detail-oriented approach to work
• Good communication and service skills
NICE-TO-HAVE:
• SQL knowledge
