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Venti Technologies is seeking an Autonomous Vehicle Specialist to support autonomous vehicle deployments and daily operations at customer sites across the United States. The company develops safe-speed autonomous logistics systems for goods transportation, with deployed systems in Asia and a growing US pipeline. Offices are located in Cambridge (Massachusetts), Suzhou (China), and Singapore.
This is a hands-on, customer-facing role focused on on-site vehicle operations, deployment support, and field issue handling. You will work directly with customer operations teams and collaborate with Venti's engineering teams to ensure vehicles are deployment-ready and operational issues are resolved promptly.
Key Responsibilities:
• Support day-to-day autonomous vehicle operations at customer sites, including vehicle readiness checks, basic inspections, and operational coordination.
• Respond to vehicle operational issues, perform initial troubleshooting, and coordinate with relevant teams to restore operations.
• Support vehicle deployment and commissioning at new and existing customer sites, including site readiness checks and initial testing.
• Act as first point of contact for day-to-day vehicle and operational issues; gather information, perform troubleshooting, and escalate to Engineering as needed.
• Maintain effective communication with customer operations teams and coordinate schedules, vehicle availability, and support requirements.
• Follow established safety procedures, identify unsafe conditions, and maintain accurate records of vehicle checks and operational activities.
• Travel to different US sites as needed and support occasional evening/weekend activities during deployments.
The ideal candidate is practical, resourceful, and comfortable in customer-facing environments. You should be willing to work hands-on with vehicles and respond to operational issues across multiple deployment sites.
Required Qualifications and Experience:
• Diploma or degree in Engineering, Automotive Technology, Mechatronics, Electrical/Electronic Engineering, or related field; equivalent hands-on experience considered.
• Experience in vehicle operations, field service, equipment deployment, technical support, robotics, automation, or similar hands-on role.
• Practical troubleshooting skills and ability to resolve day-to-day operational issues systematically.
• Strong organizational skills with ability to coordinate multiple on-site activities and follow through on open issues.
• Clear communication skills and ability to work effectively with customers, operations personnel, and distributed Engineering teams.
• Willingness to work on-site at customer facilities and travel regularly between US deployment locations.
• Flexibility to support occasional evening, weekend, or extended-hour activities during deployments and critical operations.
• Valid driving license appropriate for assigned location.
Preferred Qualifications:
• Experience with autonomous vehicles, commercial trucks, heavy vehicles, automotive systems, or industrial equipment.
• Experience working at customer sites, logistics facilities, ports, rail yards, or other industrial environments.
• Experience supporting vehicle commissioning, field deployment, equipment installation, or operational ramp-up.
• Familiarity with basic vehicle electronics, sensors, diagnostic tools, and technical troubleshooting.
• Basic familiarity with Linux, system logs, or software-based vehicle systems.
• Experience working with teams across different locations and time zones.
