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Salary: USD 82,500 - 97,215 / annual
Freenome is seeking an Automation Service Engineer I to join the Automation Service team supporting laboratory equipment lifecycle management for cancer diagnostic testing platforms. This role is responsible for ensuring that laboratory equipment lifecycle management processes—including onboarding, installation qualification (IQ), operational qualification (OQ), performance qualification (PQ), calibration, maintenance, failure mode and effects analysis (pFMEA), and decommissioning—adhere to regulatory requirements on large, fully automated laboratory systems.
Key responsibilities include:
- Equipment onboarding: receiving, inspecting units, generating asset labels, and labeling equipment
- Equipment offboarding: updating CMMS systems, notifying internal teams (laboratory, facility, finance), and ensuring proper disposal
- Performing ancillary equipment qualifications and assisting senior engineers with installations, qualifications, and maintenance activities
- Coordinating and scheduling preventative maintenance activities between external and internal customers
- Performing routine clinical lab equipment maintenance
- Supporting instrument uptime and ensuring service documentation meets Freenome's Quality Management System (QMS)
- Managing laboratory equipment asset inventory and communicating equipment status with internal customers
- Developing, reviewing, and updating standard operating procedures (SOPs), work instructions (WIs), maintenance forms, checklists, and service bulletins
- Contributing to maintenance and calibration (CMMS) system management
- Supporting development and implementation of preventative maintenance checks for critical equipment
- Managing vendor relationships and third-party service providers
- Supporting temperature monitoring systems for cold storage and environmental controls
- Ensuring GMP compliance in laboratory documentation related to equipment lifecycle management
- Authoring and updating laboratory equipment SOPs and technical specifications
- Conducting continuous audits of laboratory equipment inventory for regulatory compliance
- Supporting 5S spare parts inventory management
The position initially reports to the Manager, Automation Service Engineering, with ultimate reporting to the Supervisor, Equipment, Asset Management & Operations Support. This role will start as Monday–Friday and transition to Tuesday–Saturday within 12 weeks. On-call rotation with after-hours and weekend response is required.
REQUIREMENTS:
- Bachelor's degree in engineering or scientific discipline
- 0–3 years of related industry experience
- 0–3 years of service engineering or instrumentation and equipment support experience
- Ability to effectively communicate and collaborate with internal and external colleagues and vendors from diverse scientific, engineering, operational, and regulatory disciplines
- Excellent communication skills to work with high-dynamic cross-functional teams
- Strong team player with communication, collaboration, active listening, and problem-solving skills
- Ability to participate in on-call rotation with after-hours and weekend response
- Schedule flexibility for shift transition within 12 weeks
NICE-TO-HAVES:
- Experience with laboratory equipment support for clinical and R&D environments (Hamilton and Bravo liquid handlers, Illumina sequencers, ancillary instrumentation)
- Experience providing service support for various laboratory instrumentation
- Familiarity with training programs and knowledge transfer
- Experience authoring laboratory equipment PM, IQ, OQ, PQ, repair, and service documentation
- Experience in CLIA, CAP, PMA, and/or GDP/GMP regulated environments
- Problem-solving skills with hands-on technical capability
- Experience with 5S, Lean Manufacturing, and Six Sigma methodologies
