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Salary: USD 90,000 - 100,000 / annual
Snapsheet is a cloud-based claims management platform trusted by 170+ P&C carriers, MGAs, MGUs, TPAs, and logistics companies. The company specializes in virtual vehicle appraisals and loss recovery services, offering open-architecture solutions designed to integrate seamlessly with existing workflows.
As an Auto Damage Appraisal Manager, you will lead a remote estimating team responsible for processing claims across 120+ carriers in the US and Canada. Your primary focus is ensuring the team meets production and accuracy metrics while maintaining operational efficiency.
Key responsibilities include:
- Managing team workload and driving performance against production and accuracy goals
- Owning file escalations and assisting with resolution
- Conducting regular one-on-one check-ins with team members on production metrics, providing coaching and accountability
- Creating development opportunities to help team members advance their careers
- Fostering teamwork through competitions, incentives, and collaborative initiatives
- Maintaining cross-departmental communication and reporting on team progress, successes, and challenges
- Analyzing data and metrics to identify best practices and process improvements
- Providing guidance and training to less-experienced estimators
- Evaluating new methods and processes to improve department performance and cycle times
The role is fully remote and production-based, requiring strong leadership in a fast-paced, results-driven environment. You will report on team performance and advocate for your team's needs across the organization.
Qualifications:
- Minimum 5 years of auto physical damage appraisal experience
- At least 1 year of management or team leadership experience
- Proven track record of leading high-performing teams
- Extensive knowledge of insurance principles and their application to appraisal decisions
- Thorough understanding of vehicle repair, parts costs, total loss classification, and fraud detection
- Working experience with one or more estimating platforms (Mitchell, CCC One, and/or Audatex)
- Ability to thrive in a fast-paced, production-based, results-driven environment
- Desire to advance in a remote-first organization
