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Formlabs is seeking a Field Service Technician to serve as the primary technical contact and face of the company in the DACH region and beyond. This role is responsible for the complete customer lifecycle experience on-site, with at least 80% of time spent traveling.
Key Responsibilities:
Installation & Customer Training (On-Site)
- Travel to customer locations to unpack, install, commission, and calibrate new 3D printing systems
- Conduct structured on-site training for new and existing customers, covering safe machine operation, software use, and basic maintenance
- Perform live product demonstrations to build confidence in the technology and ensure customer teams are optimally prepared for deployment
Repair & Maintenance (On-Site)
- Provide rapid response support for machine downtime, frequently traveling on short notice to perform urgent repairs
- Plan and execute annual preventive maintenance visits to ensure all warranty customers receive service within the designated 90-day window
- Diagnose and resolve electromechanical issues with the goal of resolving problems completely on the first visit, minimizing travel costs and downtime
Logistics & Documentation
- Execute a high volume of customer visits and service calls
- Independently organize complex travel arrangements (flights, trains, hotels, rental cars) and submit travel expenses on time
- Carefully document installations, training sessions, and repairs in Salesforce
Formlabs develops 3D printing technology that powers innovation at over 50,000 leading companies worldwide, including Apple, Google, Tesla, New Balance, and NASA. The company is a double unicorn with a strong commitment to inclusive culture and diversity.
Requirements:
- Ideal residence in the Munich area (preferred due to excellent transportation connections)
- Willingness to travel over 80% of working time
- Strong technical background in electromechanics, hardware, or comparable field
- Excellent communication skills to train others on technology use
- German and English language proficiency at C1 level, with ability to convey complex technical concepts clearly and persuasively in both languages
- Valid driver's license (required)
Desirable Qualifications:
- French language skills
- Enthusiasm for 3D printing and emerging technologies
- Experience in fast-growing startup environments
