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AppDirect, a subscription commerce platform powering millions of subscriptions worldwide, is seeking an ITAD Operations Associate to join the Global Operations team at Firstbase, an AppDirect subsidiary. Firstbase helps companies equip their teams with physical goods and perks.
You will serve as the Control Tower for the IT Asset Disposition (ITAD) program, managing financial workflows, resale value data infrastructure, and cross-functional coordination. This is a critical execution role requiring operational precision, clear communication, and strong ownership. You will work with Google Sheets, Parabola, Slack, and internal Retool platforms to manage workflows and drive outcomes.
Key responsibilities include:
- Oversee all ITAD processing workflows with warehouses and external partner facilities to ensure timely execution
- Assign and monitor ITAD action queues for warehouse teams, ensuring compliance with SOPs (labeling, COD uploads, grading, etc.)
- Review and ingest data destruction reports and settlement reports from resale partners into internal systems
- Gather Fair Market Value (FMV) pricing data from secondary market platforms, trade-in partners, and historical resale reports
- Maintain and enrich the internal database of FMV estimates per device for in-app price displays
- Run reports to surface estimated resale value of aging devices to customers
- Reconcile device-level and order-level ITAD revenue reports with actual bank deposits for accurate credit memo issuance
- Collaborate with Finance on end-to-end credit issuance workflow
- Investigate and resolve financial discrepancies with vendor partners
- Own financial reporting for the ITAD program, including revenue and gross margin reporting
- Act as primary point of contact between Operations, Customer Success, and Warehouse teams
The position offers a flexible hybrid schedule: one day per week onsite, four days remote. Benefits include 15 paid working days (PTO) plus local holidays, comprehensive medical coverage (OSDE Plan 310) for you and dependents, wellness activity reimbursement, English lessons, and global/local event participation.
Requirements:
- 3+ years of experience in auditing, billing operations, data analysis, or logistics coordination
- Strong skills in Google Sheets (pivot tables, filters, lookups)
- Strong English verbal and written communication skills, especially over Slack and email
- High attention to detail and ability to manage multiple workflows in parallel
- Comfortable with structured SOPs but proactive in suggesting improvements
