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Smart Data Solutions, a healthcare technology leader in process automation and interoperability, is seeking an Atlassian Implementation Developer to lead end-to-end internal implementation and configuration of Atlassian products including Jira Software, Jira Service Management (JSM), Confluence, and Jira Product Discovery.
You will collaborate with internal business stakeholders to gather requirements and translate them into Jira workflows, schemas, and platform configurations. Key responsibilities include designing and configuring project schemas, issue types, workflows, screens, permission schemes, and notification schemes in Jira Software and JSM. You'll build and configure JSM service desks with portals, SLA policies, request types, queues, automation rules, and knowledge base integrations. You'll set up and maintain Confluence spaces with templates, macros, page hierarchies, and permissions to support team collaboration and documentation.
Additionally, you will implement Jira Product Discovery boards, views, and roadmaps aligned to internal product strategy. You'll facilitate discovery workshops and requirements sessions with business teams, develop implementation documentation including solution design documents and training materials, and coordinate with offshore team members to divide tasks and maintain delivery standards. You'll serve as an internal subject matter expert for Atlassian platform questions, evaluate and manage Atlassian Marketplace apps (ScriptRunner, BigPicture, Tempo, Assets), and participate in sprint planning and retrospectives. You'll also support change management efforts including user training and adoption tracking for tool rollouts.
Required: 5+ years of hands-on experience implementing and configuring Atlassian products in enterprise or professional services environments. Strong proficiency in Jira Software project configuration (classic and team-managed projects), JSM portal configuration, SLA setup, and ITSM best practices. Working knowledge of Confluence administration and Jira Product Discovery. Ability to lead stakeholder workshops and communicate technical configurations to non-technical audiences. Experience with Atlassian Marketplace apps and third-party integrations. Strong written and verbal communication skills. Understanding of agile methodologies (Scrum, Kanban, SAFe).
Preferred: Atlassian Certified Professional (ACP) certifications (Jira Administration, JSM, or Confluence). Experience with Atlassian Cloud migrations. Familiarity with JQL, REST APIs, and basic scripting (Groovy/ScriptRunner).
