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Salary: EUR 50,000 - 70,000 / annual
ProcessUnity is a Third-Party Risk Management (TPRM) platform that helps organizations manage cybersecurity threats and vendor risks through software, data services, and AI. The company combines the world's largest third-party risk data exchange with a leading TPRM workflow platform to help teams assess and secure their vendor ecosystems.
As an Assurance Services Consultant, you will guide ProcessUnity clients toward success by optimizing their use of the platform post-implementation. You'll work closely with customers to maintain and grow their platform adoption, running weekly working sessions to enable strategy and best practices. Your responsibilities include:
• Collaborating with clients to maintain and expand their ProcessUnity platform usage
• Providing expert advice on post-implementation strategies and growth opportunities
• Conducting regular working sessions to help clients build and strategize their platform utilization
• Building enduring partnerships and serving as a trusted advisor and resource
• Managing consulting engagements within a monthly hour budget
• Maintaining a consistent schedule of client calls and consulting work
• Contributing to client retention and growth initiatives
• Demonstrating strong problem-solving and creative thinking in customer interactions
You'll need strong communication skills, a customer-centric mindset, and the ability to coordinate multiple projects in a fast-paced environment. The ideal candidate is self-motivated, proactive, and passionate about elevating customer experience.
REQUIREMENTS:
• 5+ years of consulting experience
• Previous experience working with large, complex teams and projects (preferred)
• Customer-centric mindset with ability to understand and address business needs
• Excellent written and verbal communication skills
• Strong orientation toward process improvement and optimizing customer experiences
• Ability to multi-task, prioritize, and delegate within a team setting
• Proactive learner eager to acquire new skills and knowledge
• Ability to collaborate within a team environment to support customer expansion
• Skillful at reverse engineering solutions and optimizing user experiences
• Experience in the GRC (Governance, Risk, Compliance) space strongly preferred
