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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. With 20 offices across six continents and London as headquarters, the company is shaping the future of digital payments and checkout experiences.
The Talent Operations Associate will join the Global Talent Acquisition team in London, serving as a bridge between recruiters, interviewers, and talent acquisition operations. This role combines operational excellence with emerging technology to transform hiring processes.
Key responsibilities include:
- Managing talent acquisition process improvement projects to drive business outcomes
- Leveraging AI tools and automation to eliminate manual bottlenecks, identify friction points, and redesign workflows toward an admin-zero environment
- Owning Ashby ATS configuration within agreed standards, testing new features and AI integrations to improve pipeline velocity
- Configuring regional contracts and building addendums (e.g., start dates) within Ashby
- Supporting regional recruiters with Ashby optimization, interview plan setup, automation configuration, and issue resolution
- Partnering with departments on interviewer training, shadowing programs, bar raiser development, and using performance data to improve training effectiveness
- Managing vendor relationships (HireRight, Cappfinity) and supporting day-to-day partnership operations
- Writing SOPs and policies for talent acquisition, maintaining knowledge base documentation
- Handling regional and departmental data requests, producing reports and dashboards
- Performing regular data-quality checks to ensure reporting accuracy
- Providing operational support and escalation for regional coordinators
The hybrid model offers three days per week in the London office to support collaboration and connection.
REQUIREMENTS:
- 2+ years of experience in high-volume, multi-region/country talent operations or similar recruitment support function
- Proactive problem-solving mindset with resourcefulness and solution orientation for high-friction scheduling logistics and broader operational challenges
- AI & automation proficiency with proven experience or demonstrated passion for using AI tools, prompt engineering, or workflow automations
- Data fluency with demonstrated ability to work with hiring data and build reporting dashboards
- Strong executive presence with confident, tactful communication skills and ability to manage senior stakeholders
- Tech-savvy with hands-on experience using modern Applicant Tracking Systems (ATS)
- Strong project management skills with ability to prioritize, organize, and manage multiple concurrent projects
PREFERRED:
- Direct experience with Ashby ATS
- Hands-on experience building custom dashboards or using business intelligence tools
- Background in high-growth technology, AI, or fintech environments
