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Conga is seeking a Senior Technical Consultant to provide global technical support for its CRM products. The role involves understanding, troubleshooting, debugging, and resolving customer technical issues in a timely manner. You will help customers maximize the value of Conga's commercial operations platform, which unifies pricing, quoting, contracting, rebates, and communications for over 10,000 customers worldwide, including more than 50% of the Fortune 100.
Key responsibilities include:
- Investigating and resolving technical issues reported by customers
- Identifying root causes of problems and implementing solutions
- Ensuring customer solutions remain operational and performing optimally
- Handling errors, user issues, and technical problems that prevent product usage
- Working with customers to help them use Conga products most effectively
- Supporting customers across various time zones with potential rotational shift work
Required qualifications:
- 5-8 years of technical support experience in technology environments
- Strong knowledge of Salesforce, .NET, or Java
- Expertise in workflows, security setups, sharing rules, profiles, permission sets, validation rules, and approval processes
- Advanced SQL scripting, Java, .NET, or SFDC experience (required)
- Programming language experience (Visual Basic, C#) is a plus
- Bachelor's degree in Engineering or equivalent
- Proven troubleshooting and logical thinking abilities
- Strong communication and interpersonal skills
- Ability to work rotational shifts (5am-1am window) to support global customers
The ideal candidate is a customer champion who understands the importance of timely issue resolution, can analyze complex technical problems, and communicates clearly with both technical and non-technical stakeholders. You should be comfortable reading and adapting to different communication styles while maintaining clarity and precision.
