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Salary: USD 125,000 - 191,667 / annual
Drata is a compliance automation and security assurance platform founded in 2020 and headquartered in San Diego. The company is building an agentic AI platform for continuous compliance, risk management, and trust verification.
As an Associate Solutions Architect, you will serve as a customer-facing technical expert for Drata's commercial customer segment. You will balance direct customer engagement with content creation and digital enablement, working within the Customer Success Group alongside Customer Success Managers.
Key Responsibilities:
Commercial Customer Portfolio: Own a book of commercial customers, monitoring their technical health and platform adoption. Proactively identify at-risk accounts using health score drops, usage alerts, and renewal risk flags. Provide limited-scope technical guidance and ad hoc support for integration and solutioning questions. Partner with CSMs on customer priorities and renewal timelines. Direct customers to self-service resources to reinforce the commercial segment's self-sufficiency model.
Digital Programmes & Content: Contribute to and maintain Drata Academy (the self-service learning platform), developing and updating technical modules, how-to guides, and walkthrough videos. Design and deliver 1:many technical workshops and webinars addressing common implementation challenges and best practices. Identify content gaps by monitoring support trends and customer feedback. Partner with Product and Customer Education teams to ensure content accuracy and alignment with customer implementation patterns.
Technical Expertise: Develop working knowledge of Drata's platform, including third-party integrations via APIs, desktop applications, logging, database architecture, and scripting. Build familiarity with identity/SSO, cloud infrastructure, CI/CD pipelines, MDMs, EDRs, and HRIS providers as needed. Develop proficiency with AI-powered features and help customers adopt them. Stage and reproduce platform behavior and customer issues to drive resolutions and feature requests. Participate in UAT sessions with Product Management.
Cross-Functional Contribution: Serve as the primary contributor to commercial-segment digital enablement. Identify and communicate trends across the commercial segment—friction points, underutilized features, adoption barriers—to inform product advocacy. Support cross-functional teams with technical documentation and enablement. Escalate complex issues to senior SAs with clear context.
Requirements:
- 3–5 years of experience in Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS
- Experience producing technical content (help articles, video walkthroughs, e-learning modules) strongly preferred
- Experience in security or compliance-related industries (SOC 2, ISO 27001, HIPAA) is a plus
- Familiarity with AI-powered tools or platforms, with willingness to develop deeper expertise in AI-assisted compliance workflows
- Foundational experience with cloud platforms (AWS, GCP, or Azure)
- Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux (including Chrome OS)
- Experience with REST APIs and JSON
- Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting
- Strong written and verbal communication skills, comfortable presenting to groups in webinar or workshop format
- Self-directed and organized, able to manage a customer portfolio and multiple content workstreams simultaneously
