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Salary: CAD 98,000 - 103,500 / annual
Instacart is seeking an Associate Product Operations Manager to serve as the delivery layer of Product Operations. This is a rotation-based role where you will move between vertical pods (Consumer, Shopper, Enterprise) every 6-12 months, building broad product sense across the organization.
In this role, you will own workstreams end-to-end with discipline and rigor. Your core responsibilities include:
- PCR (Product Change Request) intake and triage: validate problem statements, assess routing, and ensure clean handoffs to vertical pods
- Tier 2 triage: make judgment calls on complex requests that exceed automated system capabilities
- Product Enablement Package (PEP) production: write and maintain PEPs using AI-assisted drafts as starting points, owning quality and stakeholder fit
- Launch readiness coordination: ensure stakeholders are prepared and informed for product launches
- Data synthesis: pull together customer signal and quality data into structured summaries for the Horizontal intelligence team
- PRD analysis: run PRDs through enablement processes and deliver results with clear framing to POMs and Product teams
- Cross-domain insights: surface patterns and learnings across pods to feed horizontal team priorities
- AI-native workflows: use AI tools for triage, drafting, research, and onboarding while maintaining editorial judgment
The Enablement Team is a centralized pool deployed to highest-priority areas, executing within verticals while leveraging infrastructure from the Horizontal team. Your manager oversees your deployments and development, while pod partners serve as day-to-day collaborators.
Instacart is transforming the grocery industry by delivering essential services to millions while offering flexible earnings opportunities. The company operates on a Flex First model with flexibility to work from home, office, or elsewhere while building community through regular in-person events.
REQUIREMENTS:
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience
- 4+ years in product operations, project management, business analytics, or related field in technology or product-driven environments
- Hands-on experience with Jira or similar project management tools
- Strong analytical skills with hands-on SQL experience and proficiency in Excel and/or Google Sheets
- Demonstrated use of AI-driven or automation tools to streamline operations
- Proven ability to collaborate across functions, communicate effectively, and advocate for customers
Preferred Qualifications:
- Experience in go-to-market planning or product launch operations
- Prior success in tech, SaaS, consumer product, or marketplace companies
- Familiarity with BI and data visualization platforms (Mode, Looker, Tableau)
- Experience establishing customer feedback mechanisms
- Demonstrated initiative for cross-team process improvements or automations
