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Salary: USD 111,000 - 140,500 / annual
Instacart is seeking an Associate Product Operations Manager to serve as the delivery layer of Product Operations. This is a rotation-based role where you will own workstreams end-to-end across three vertical pods (Consumer, Shopper, Enterprise), rotating every 6-12 months to build broad product sense.
Core responsibilities include:
- Own PCR (Product Change Request) intake and triage end-to-end, validating problem statements and ensuring clean handoffs to vertical pods
- Handle Tier 2 triage decisions that go beyond automated systems
- Write and maintain Product Enablement Packages (PEPs) using AI-assisted drafts as starting points while owning quality and stakeholder fit
- Drive launch readiness in assigned areas, coordinating with stakeholders to prevent surprises
- Compile customer signal and quality data into structured summaries for the Horizontal intelligence team
- Run PRDs through enablement processes and deliver results to Product Managers with clear framing
- Surface cross-domain insights to the Horizontal team—you're positioned to see patterns across pods
- Integrate AI tools into your workflow for triage, drafting, research, and onboarding (always editing before sharing)
- Build cross-domain product sense across rotations that prepares you for cluster ownership at senior levels
The role sits within the Enablement Team, a centralized pool deployed to highest-priority areas. Your manager oversees deployments and development; your pod partners are day-to-day collaborators; the Horizontal team provides infrastructure and systems support.
Instacart is transforming the grocery industry by delivering essential services to millions while offering safe, flexible earnings opportunities to Personal Shoppers. The company operates on a Flex First model with flexibility to work from home, office, or elsewhere, supported by regular in-person events.
REQUIREMENTS:
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience
- 4+ years in product operations, project management, business analytics, or related field, preferably in technology or product-driven environments
- Hands-on experience with Jira or similar project management tools
- Strong analytical skills with hands-on SQL experience and proficiency in Excel and/or Google Sheets
- Demonstrated use of AI-driven or automation tools to streamline operations
- Proven ability to collaborate across functions, communicate effectively, and advocate for customers
Preferred Qualifications:
- Experience in go-to-market planning or product launch operations
- Prior success in tech, SaaS, consumer product, or marketplace companies
- Familiarity with BI and data visualization platforms (Mode, Looker, Tableau)
- Experience establishing customer feedback mechanisms to drive process or product improvements
- Demonstrated initiative and ownership for cross-team process improvements or automations
