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Salary: USD 87,188 - 114,434 / annual
Oscar Health is seeking an Associate, Process Improvement to join the Network Operations team in Tempe, Arizona. This role is hybrid, requiring 3 days per week in-office (with Thursdays mandatory for team meetings).
You will lead end-to-end cross-functional process improvement initiatives and projects, working with business and technical stakeholders across the organization. Key responsibilities include designing and optimizing internal processes, managing project plans and governance, collecting and documenting business requirements, analyzing data and metrics, and developing risk mitigation strategies. You will mentor team members and support their professional development while driving organizational goals.
The role requires strong project management capabilities, data analysis skills, and familiarity with process improvement methodologies such as Lean, Six Sigma, or Theory of Constraints. You will report to the Director of Network Ops Governance & Oversight.
Required qualifications include a bachelor's degree or 3+ years equivalent experience, 3+ years in operations, health insurance, data analysis, engineering, or consulting, 2+ years with data tools (Excel, SQL, Python), 2+ years of end-to-end project management, 2+ years designing and improving workflows with accompanying procedures, and 2+ years applying process improvement methodologies.
Bonus qualifications include a degree in Engineering or Business Administration and Lean Six Sigma Green Belt certification or higher. Oscar is a technology-forward health insurance company founded in 2012, built on a full-stack platform with a focus on member-centric service.
