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Salary: USD 96,876 - 127,149 / annual
Oscar Health is seeking a Process Improvement Associate to join the Network Operations team in New York. This role is responsible for designing, optimizing, and implementing operational processes and improvements to support organizational goals. You will work cross-functionally with business and technical stakeholders, leading end-to-end project management including plan creation, stakeholder engagement, and on-time delivery. Key responsibilities include evaluating departmental performance through data analysis and metrics development, collaborating on change management and risk mitigation strategies, and mentoring team members on professional development. You will report to the Director of Network Ops Governance & Oversight. The role requires collecting and documenting business requirements, managing project governance, applying process improvement frameworks (Lean, Six Sigma, Theory of Constraints), and communicating strategies across disparate initiatives. This is a hybrid position based in the NYC office, requiring 3 days per week in-office with Thursdays mandatory for team meetings and events. Candidates should have 3+ years of operations, health insurance, data analysis, engineering, or consulting experience; 2+ years with data tools (Excel, SQL, Python); 2+ years of project management; 2+ years designing and improving workflows; and 2+ years with process improvement methodologies. A bachelor's degree is required or equivalent experience. Bonus qualifications include a degree in Engineering or Business Administration and Lean Six Sigma Green Belt certification.
