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NovaKitchens operates cloud kitchen facilities that help restaurateurs succeed in online food delivery. As an Associate Operations Manager, you will oversee daily operations at one of our facilities, managing a diverse team and ensuring the facility runs smoothly while supporting restaurant partners.
You will lead and train a dedicated facility team, handling scheduling, training, and performance management. You'll manage an efficient order fulfillment process, deliver excellent customer service, and oversee a janitorial team to uphold cleaning and sanitation protocols in compliance with local health and safety regulations. You'll cultivate a positive and inclusive work environment that fosters teamwork and communication.
On the sales side, you'll lead facility tours and proactively engage with restaurants as part of relationship building, delivering the overall sales pitch. You'll develop and maintain internal relationships to set proper expectations with potential customers and identify value-added opportunities for testing.
You'll serve as the primary point of contact for restaurant partners, building trusting relationships and solving issues that arise. You'll quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning. You'll manage the overall partner experience to prevent churn and extend the partner lifecycle.
Administratively, you'll participate in planning sessions with management and peers, utilizing data to make decisions. You'll review and report KPI metrics to facility management and contribute to goal setting. You'll manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
You'll also conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts. You'll perform general upkeep, handle minor repairs and maintenance, and coordinate with external vendors for specialized services.
The role is based in São Paulo and requires onsite presence five days a week.
REQUIREMENTS:
- Operations Management: 2 years (Preferred)
- Employee Management/Assistant Management: 2 years (Preferred)
- Restaurant Management: 2 years (Preferred)
- Property Management: 2 years (Preferred)
