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Salary: USD 54,000 - 64,000 / annual
CloudKitchens is transforming the restaurant industry by converting underutilized properties into smart kitchen facilities that enable restaurateurs to succeed in online food delivery. As an Associate Operations Manager, you will oversee daily operations at one of our cloud kitchen facilities, managing a dedicated team while driving partner acquisition, retention, and satisfaction.
Key Responsibilities:
Team Management: Lead and train facility staff, handle scheduling, training, and performance management. Manage an efficient order fulfillment process and deliver excellent customer service. Oversee a janitorial team to uphold cleaning and sanitation protocols in compliance with local health and safety regulations. Foster a positive, inclusive work environment.
Sales & Business Development: Lead facility tours and proactively engage with prospective restaurant partners as part of relationship building and sales pitches. Develop and maintain internal relationships to set proper expectations with potential customers and identify value-added opportunities for testing.
Customer Support & Retention: Serve as the primary point of contact for restaurant partners, building trusting relationships and resolving issues. Quarterback the onboarding process for new partners, including assistance with permits, online delivery platform setup, and launch strategy planning. Manage overall partner experience to prevent churn and extend partner lifecycle.
Administrative & Strategic: Participate in planning sessions with management and peers, utilizing data to inform decisions. Review and report KPI metrics to facility management and contribute to goal setting. Manage and report facility P&L, understanding key drivers for achieving facility-level profitability.
Building Maintenance: Conduct routine inspections and maintenance audits on HVAC, refrigeration, water heaters, and ice machines with expert support. Perform general upkeep, handle minor repairs, and coordinate with external vendors for specialized services.
Requirements (Preferred):
- 2 years of operations management experience
- 2 years of employee management or assistant management experience
- 2 years of restaurant management experience
- 2 years of property management experience
