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Salary: USD 109,200 - 136,000 / annual
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. The company has served millions of patients across nearly every US county since 2017.
In this role, you will serve as Associate Manager of Clinical Claims, responsible for ensuring all Ro marketing claims and product statements are accurate, evidence-based, and compliant with FDA and FTC standards. You will be the bridge between Marketing, Legal, Regulatory, Clinical, and Product teams, reporting to the Director of Scientific Affairs.
Key responsibilities include:
- Reviewing advertising, website content, product pages, packaging, social media, and sales materials for clinical and performance claim accuracy and substantiation
- Evaluating supporting evidence (clinical studies, published literature, consumer research) to determine if it adequately supports each claim
- Partnering with cross-functional teams to provide clear guidance on claim wording, risk assessment, and additional substantiation needs
- Enabling bold, defensible marketing by offering workable alternatives and solutions
- Building and maintaining a claims library and evidence database documenting approved claims and supporting data
- Establishing and refining claims review processes, templates, and approval workflows as the business scales
- In your first 90 days: learn the portfolio and current review process, audit high-visibility and high-risk claims in market, build stakeholder relationships, and propose a prioritized roadmap for process improvements
You will have the opportunity to build and own the claims framework and review process from the ground up as Ro scales.
Requirements:
- 3–5 years of experience in claims substantiation, medical-legal-regulatory (MLR) review, advertising and promotion regulatory affairs, clinical research, or related field
- Strong ability to critically appraise clinical data, including study design, sample size, endpoints, and statistical vs. clinical significance
- Working knowledge of FDA and FTC advertising and labeling standards, including structure/function vs. disease claims distinction
- Proven experience partnering with Marketing and Legal in a review or approval process
- Excellent written and verbal communication, with ability to translate technical findings into clear, practical guidance for non-scientific audiences
- Bachelor's degree in a scientific or health-related field (advanced degree a plus)
- Bonus: consulting experience (regulatory, advertising compliance, or life sciences advisory), experience with NAD challenges or regulatory inquiries, or experience building a claims review function from scratch
