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MoEngage is an insights-led customer engagement platform serving 1,350+ global consumer brands including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. The platform combines data from multiple sources to provide a 360-degree customer view and enables orchestration of personalized journeys across web, mobile, email, social, and messaging channels.
As an Associate Customer Success Manager, you will serve as a trusted advisor and strategic consultant for top internet companies, primarily in the US region. You will own the post-sales customer journey, guiding technical integrations and advising marketing and product leaders on CRM and mobile automation best practices. Your mission is to drive product adoption and unlock continuous account growth at scale.
Key responsibilities include:
- Onboarding customers with integration support and driving product adoption
- Serving as the primary point of contact for assigned accounts and driving account growth
- Building relationships with marketing and product team contacts at customer organizations
- Providing CRM and mobile marketing automation expertise
- Advising clients on effective platform usage and best practices
- Acting as a product evangelist, consulting with major internet companies on growth strategies
You will work with industry-leading tools like Gainsight and have the opportunity to master SaaS customer success practices alongside world-class leaders. Note: This role serves US-region customers with work hours 5 PM – 2 AM.
Requirements:
- 1–3 years of experience managing client accounts or accounts in Customer Success, Presales, Key Accounts, or Technical Account Management roles
- Understanding of the mobile ecosystem and app marketing
- Previous experience in a Success or Support Engineer role for a SaaS company is a plus
- Ability to understand customer requirements and identify how MoEngage adds value
- Ownership mindset for post-sales relationships and account growth
- Product evangelism and advocacy capability
- Strong empathy for client-facing interactions and cross-team collaboration
- Strong written and verbal communication skills
