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Fictiv is a global manufacturing and supply chain company enabling organizations to scale production across four global manufacturing centers in India, Mexico, China, and the U.S. The company has delivered over 35 million commercial and prototype parts for aerospace, robotics, automotive, climate tech, and other industries.
As Associate Customer Program Manager for Injection Molding, you will serve as the primary advocate for US-based customers managing injection molded part programs from prototype through production. You will work directly with customers to ensure successful program launches and scaling, leveraging injection molding expertise and problem-solving skills.
Key responsibilities include:
• Customer Management: Build and maintain strong relationships with customers, ensuring seamless, high-quality experiences from tooling kickoff through production.
• Program Execution: Support injection molding programs including tooling development, design-for-manufacturability (DFM) alignment, first article validation, production ramp, and ongoing manufacturing support.
• Case Management: Manage multiple concurrent injection molding orders and programs across customers and internal operations teams, prioritizing requests to meet customer expectations for timing, quality, and manufacturability.
• Technical Communication: Gather, interpret, and communicate design intent, DFM feedback, tooling considerations, molding parameters, and quality requirements to ensure successful order execution.
• Cross-Functional Collaboration: Work closely with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues, address manufacturability concerns, and drive successful outcomes.
• Program Oversight: Provide end-to-end oversight of injection molding programs, ensuring delivery against scope, quality standards, and schedule commitments.
• Continuous Improvement: Identify and implement process improvements related to program execution, customer communication, and operational efficiency.
The role operates on a hybrid schedule with 3 nights in office and 2 nights remote. Work hours are 9:30 PM – 5:30 AM IST, Monday through Friday, aligned with US Pacific business hours.
