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Salary: USD 50,000 - 55,000 / annual
Avelure Med Spa, part of Advanced MedAesthetic Partners, Inc. (AMP), is a premier medical aesthetics practice offering patient-centered care in a luxury med spa environment. The Assistant Manager will support daily practice operations, patient experience, team performance, and business growth at the Avelure location in Kansas City.
Key Responsibilities:
Lead daily med spa operations, including front desk flow, patient check-in/checkout, phone coverage, appointment scheduling, and practice readiness. Supervise team members, delegate tasks, and optimize workflows. Step in to support the Practice Manager when unavailable. Ensure the location is clean, organized, fully stocked, and ready to deliver an exceptional patient experience.
Support patient experience and luxury service by creating a welcoming, professional environment. Address patient questions, concerns, service issues, and membership inquiries with professionalism. Answer calls with warm, polished communication. Turn patient feedback into service improvements and strengthen patient loyalty.
Drive business performance and growth by monitoring practice performance, revenue goals, and operational opportunities. Help motivate the team to achieve membership sales, gift card sales, patient retention, and performance goals. Support action plans to meet quarterly collections goals. Partner with the team to improve bookings, treatment room utilization, patient engagement, and local practice growth.
Manage scheduling and front-office efficiency by overseeing appointment scheduling to maximize bookings and treatment room usage. Optimize provider schedules, patient flow, and front desk operations. Support recall programs, follow-up efforts, and patient communication. Identify and resolve scheduling gaps affecting patient satisfaction or practice productivity.
Support inventory, supplies, and practice standards by managing product inventory, supplies, and treatment room readiness. Support daily and end-of-month inventory audits. Identify inventory variances and partner with the Practice Manager to correct issues.
Uphold policies, procedures, and compliance by ensuring the practice follows AMP policies, SOPs, and practice standards. Support compliance with healthcare, med spa, and patient privacy expectations. Safeguard patient confidentiality and maintain HIPAA-conscious practices.
Support marketing and community engagement by assisting with local marketing, community outreach, patient engagement, and recall programs. Support Google review goals, field marketing efforts, and local awareness initiatives. Collaborate with the Marketing team on promotions reflecting the Avelure brand.
Coach, support, and develop the team by creating a collaborative, accountable, high-performing environment. Support team meetings, training, onboarding, coaching, recognition, and performance conversations. Partner with the Practice Manager and HR on recruiting, interviewing, hiring, scheduling, and employee development.
Requirements:
Experience in medical aesthetics, med spa, aesthetic practice operations, dermatology, plastic surgery, wellness, luxury retail, hospitality, healthcare, or another high-touch service environment. Prior experience as an Assistant Manager, Front Desk Lead, Spa Manager, Practice Coordinator, Patient Care Coordinator, Office Manager, Retail Lead, or similar leadership role preferred. Strong organizational skills and ability to manage multiple priorities in a fast-paced, patient-facing setting. Professional communication skills and a polished, service-focused presence. Comfort supporting sales, memberships, patient retention, scheduling, and practice performance goals. Ability to coach, motivate, and support team members with empathy and accountability. Strong judgment, discretion, and professionalism under pressure. Genuine passion for medical aesthetics, patient care, beauty, wellness, and elevated service. Interest in growing into broader practice leadership over time.
