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Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company partnering with major brands (Bosch, Nestlé, Stance, TUMI, Panasonic) to distribute products on Amazon, Walmart, eBay, and other marketplaces. The company operates 7 warehouses across 5 countries, ships 60M units annually, and employs over 1,700 people globally. Pattern, the parent company, is a leader in e-commerce acceleration with over $1B in annual revenue, recognized by Deloitte as one of North America's fastest-growing tech companies.
The Assistant General Manager will support the General Manager in leading operations at the Hebron, KY warehouse, overseeing a 24/7 operation with responsibility for inventory control, receiving, picking, shipping, and facility management. Key responsibilities include:
• Directly own warehouse operations and performance goals across all shifts
• Supervise and coach salaried leaders across inventory, quality, logistics, and shipping functions
• Maintain warehouse security, safety standards, and regulatory compliance
• Monitor KPIs and provide input on staffing, scheduling, and resource allocation
• Assist with workflow planning, equipment layout, and continuous improvement initiatives
• Serve as escalation point for operational issues, working with staff to resolve quickly
• Partner with the General Manager to build a positive, results-driven culture
High performance is demonstrated by beating financial operation plans, driving cost-reduction initiatives, building strong people-first culture with high retention and attendance, establishing a strong safety culture, investing in quality and process improvement, taking full ownership of projects, influencing network vision through partnership with process engineering and product development, and willingness to work extra hours during peak seasons and major changes.
The team is data-driven, collaborative, and results-focused. You'll work alongside the General Manager, warehouse staff, and the broader Pattern Operations team. Pattern values Game Changers (open-minded problem solvers), Data Fanatics (data-driven decision makers), Partner Obsessed (customer-focused), and Team of Doers (accountable, initiative-taking contributors).
REQUIREMENTS:
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field (preferred)
• 5+ years of warehouse leadership or supervisory experience
• Knowledge of warehouse operations, inventory management, and relevant KPIs
• Familiarity with warehouse management software and databases
• Strong leadership, communication, and problem-solving skills
• Ability to support and motivate staff in a high-volume, fast-paced environment
