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Arrive Fresh is seeking a Claims Analyst to manage a portfolio of cargo claims for temperature-controlled perishable freight from initial filing through final resolution. You will investigate and resolve claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment. Your responsibilities include negotiating and settling cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters within established authority levels.
You will act quickly to mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in compliance with food safety and FSMA requirements. You'll collect and validate claim documentation—including temperature logs, bills of lading, USDA inspections, and invoices—to build defensible positions for recovery and subrogation. You will reconcile claim-related receivables and payables, secure releases, and execute assignments of rights to maintain financial accuracy.
The role includes tracking claims data and trends to identify risk areas, recurring issues, and carrier performance concerns, sharing findings with Arrive Fresh leadership. You will partner with Carrier Sales, Business Delivery, Legal, and Operational Risk to address high-risk shipments and align on dispute resolution. Complex, high-value, or litigated claims will be escalated to the Arrive Fresh Risk Manager with clear summaries and recommended paths forward.
You will monitor cold-chain compliance and carrier vetting standards for temperature-controlled freight, enforcing reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance. You'll oversee operational risk workflows for rejected, stranded, or high-risk perishable loads, coordinating real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications to prevent financial loss. Finally, you will maintain accurate, up-to-date claim records in the TMS and claims management system, keeping customers and carriers informed of claim status.
**Requirements:**
- Bachelor's Degree in Supply Chain, Business Administration, Finance, or related field, or equivalent professional experience preferred
- 3+ years of cargo claims management experience, with emphasis on 3PL, freight brokerage, or cargo insurance environments
- Deep knowledge of perishable freight laws and standards: Carmack Amendment, PACA (Perishable Agricultural Commodities Act) guidelines, USDA standards, and FSMA (Food Safety Modernization Act)
- Strong negotiation, conflict resolution, and critical thinking skills with track record of handling high-value settlements and complex legal disputes
- Outstanding organizational skills and intensive attention to detail; ability to manage competing priorities in fast-paced logistics environment
- Proficiency in Google Workspace, freight broker TMS platforms, and claims management software
- Excellent written and verbal communication skills with focus on proactive, collaborative customer and carrier relationship management
