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Arrive Logistics is a transportation and technology company seeking an analytical, detail-oriented Claims Analyst to join the Arrive Fresh division, which specializes in temperature-controlled and perishable cargo logistics.
In this role, you will manage an assigned portfolio of Arrive Fresh cargo claims from initial filing through final resolution. Your core responsibilities include:
• Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment.
• Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters within established authority levels.
• Act quickly to mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in line with food safety and FSMA requirements.
• Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices, to build defensible positions for recovery and subrogation.
• Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights to maintain financial accuracy.
• Track claims data and trends to flag risk areas, recurring issues, and carrier performance concerns, and share findings with Arrive Fresh leadership.
• Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk to address high-risk shipments and align on dispute resolution.
• Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager with clear summaries and recommended paths forward.
• Monitor cold-chain compliance and carrier vetting standards for temperature-controlled freight, enforcing reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance.
• Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads, coordinating real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications.
• Maintain accurate, up-to-date claim records in the TMS and claims management system, and keep customers and carriers informed of claim status.
Arrive Logistics offers a collaborative, award-winning culture recognized by Inc., Fast Company, Fortune, and Great Place to Work. The company provides comprehensive benefits including medical, dental, vision, life and disability coverage, a matching 401(k), paid parental leave, paid vacation and wellness days, free EAP counseling, and employee resource groups.
QUALIFICATIONS:
• Bachelor's Degree in Supply Chain, Business Administration, Finance, or related field, or equivalent professional experience preferred.
• 3+ years of cargo claims management experience, with heavy emphasis on 3PL, freight brokerage, or cargo insurance environments.
• Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA (Perishable Agricultural Commodities Act) guidelines, USDA standards, and FSMA (Food Safety Modernization Act).
• Strong negotiation, conflict resolution, and critical thinking skills, with a track record of handling high-value settlements and complex legal disputes.
• Outstanding organizational skills and intensive attention to detail, with the ability to manage competing priorities in a fast-paced logistics environment.
• Proficiency in Google Workspace, freight broker TMS platforms, and claims management software.
• Excellent written and verbal communication skills with a focus on proactive, collaborative customer and carrier relationship management.
