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Salary: USD 70,000 - 75,000 / annual
ShipBob is seeking an Area Manager for Fulfillment Operations to oversee replenishment activities at its North Aurora, Illinois fulfillment center. This role is responsible for ensuring inventory is accurately and efficiently moved from reserve storage locations to pick faces, while driving safety, quality, productivity, inventory accuracy, and associate engagement.
The Replenishment Area Manager reports to the Senior Operations Manager, Fulfillment Operations, and manages daily operational execution including:
**Operational Execution:**
- Oversee daily replenishment operations to ensure inventory availability in pick locations supports customer order fulfillment and service-level commitments
- Monitor replenishment queues, worklists, and inventory shortages to ensure timely and accurate task execution
- Manage labor allocation and workflow prioritization based on volume forecasts, order demand, and operational needs
- Partner closely with Inbound, Picking, Inventory Control (ICQA), and Problem Solve teams to identify and resolve inventory issues impacting fulfillment
- Drive performance against key operational metrics including replenishment completion rates, location fill rates, productivity, quality, and inventory accuracy
- Escalate risks and capacity constraints proactively while implementing corrective actions to minimize disruptions
- Ensure replenishment tasks are completed in accordance with standard work, process controls, and quality requirements
- Support peak operations through effective staffing, cross-training, and workload balancing across shifts
- Identify process improvement opportunities to increase efficiency, reduce replenishment defects, and improve operational flow
The role operates on one of two shifts: Monday–Friday 6am–4pm or Monday–Friday 3:30pm–1am.
ShipBob emphasizes an ownership mindset, continuous learning, innovation, and a high-performance culture with clear accountability and transparent communication. The company values collaboration across all levels and results-driven execution.
**Requirements:**
The posting does not explicitly state specific years of experience, education, or technical certifications required. However, the role expects demonstrated capability in fulfillment operations management, labor management, process improvement, and cross-functional collaboration in a warehouse or logistics environment.
