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Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company partnering with major brands to distribute products on Amazon, Walmart, eBay, and other platforms. The company operates 7 warehouses across 5 countries, ships 60M units annually, and employs over 1,700 people across 18 global locations. Currently the top seller on Amazon, Reach Logistics is expanding rapidly.
This is a full-time, on-site role at the Bethlehem, PA warehouse with a Thursday-Saturday schedule, 6:00 AM–6:30 PM. The role involves managing operations during the facility's launch and expansion phase in 2026, including working in a live construction environment.
Key Responsibilities:
- Oversee shift management and lead a team of approximately 250 workers; manage 4–5 supervisory staff
- Ensure the shift meets production goals and labor targets
- Conduct pre-shift planning meetings with the management team
- Generate shift reports documenting execution, goal achievement, and performance metrics
- Provide guidance and support to supervisors on personnel, quality, and safety matters
- Resolve employee relations issues and conflicts in collaboration with HR
- Facilitate daily team meetings and communicate policy/procedure updates
- Promote communication and coordination between shifts and departments
- Develop and implement operating methods to eliminate problems and improve process quality
- Ensure safety compliance and teach safety guidelines to all team members
- Help team members connect to company vision, mission, and business priorities
- Assist the General Manager, Assistant General Manager, and Operations Manager on other shifts
- Work overtime during peak periods
Physical Demands:
- Ability to walk or stand 8–10 hours per shift
- Ability to lift up to 50 lbs by hand
- Pallet jack operation (electric or non-electric)
- Pulling, pushing, bending, kneeling, crouching
- Overtime required during peak season (approximately 25–30% of the time)
Requirements:
- 3–5 years in a supervisory role, preferably in a distribution center or warehouse environment
- Minimum 1 year of operations experience in a warehouse, distribution, or logistics environment
- Ability to maintain confidentiality
- Familiarity with Warehouse Management Software (WMS) to track and resolve order issues
- Effective communication skills with associates, management, and executive staff
- Prior experience creating and executing shift plans
- Understanding of basic math and Excel formulas
- Understanding of process control importance to business operations
- Flexibility and ability to embrace change
- Problem-solving skills
- Proficiency in Microsoft Office (Excel) and Google Suite (Gmail)
- Knowledge of Workday preferred
- Ability to follow procedures, practice sound judgment, and maintain fair and consistent management style
- Comfortable working and communicating with diverse employee demographics
- Excellent multitasking and prioritization skills
