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Convene Hospitality Group operates a global portfolio of lifestyle brands focused on creating experiential event venues and hospitality-driven destinations. The company designs and operates premium meeting and event spaces, with a growing network of nearly 40 venues across the US and UK, including brands such as Convene, etc.venues, and NeueHouse.
You will support the UK market as an AR Analyst and Credit Control Administrator, managing portal administration, purchase order tracking, payment processing, and day-to-day credit control. This is a hands-on role at the intersection of finance and live operations, where you'll secure purchase orders before events proceed, upload invoices to client portals, and run urgent collections for upcoming events so venue teams can deliver exceptional experiences.
Key responsibilities include:
**Transactional Processing & Admin Support:**
- Sync new accounts, billing details, and AP contacts between CRM systems and NetSuite
- Turn around closed-won Enterprise/Credit Term opportunities, verifying alignment with complex Master Services Agreements (MSAs), custom schedules, and enterprise credit terms
- Log billing queries, maintain detailed records of customer communication, and support month-end administrative tasks
**Portal Management & Invoice Uploads:**
- Proactively chase and secure missing Purchase Orders (POs) from clients and sales teams to prevent billing delays
- Attach/add Purchase Orders to customer invoices immediately upon receipt and re-issue updated invoices as needed
- Set up and maintain customer vendor portals (e.g., Coupa, Ariba, Taulia)
- Upload final invoices, credit notes, and supporting documentation directly to customer portals
- Process payment link requests from customers or sales teams to facilitate quick card payments
- Handle all customer billing address amendments and billing contact updates in NetSuite/CRM
**Urgent Pre-Event Collections & Credit Control:**
- Lead urgent chasing for upcoming events with unpaid deposits due that week to safeguard revenue prior to event execution
- Issue routine customer account statements
- Send Deposit Exception Report and Final Invoices Without Acknowledgment reporting
- Assist Senior AR Analysts with routine administrative collection tasks and initial outreach as required
- Log billing queries, maintain detailed records of customer communication, and support month-end administrative tasks
The role requires someone organised and proactive who enjoys a fast-moving environment and takes pride in getting the detail right. You must currently reside in the UK and be able to work in the UK without sponsorship.
**Requirements:**
- 1–3 years of experience in Accounts Receivable, Credit Control, or Sales Operations
- Assertive communication style with strong attention to detail and urgency around event-driven deadlines
- Hands-on experience with NetSuite and Microsoft Excel
