SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Join Xplor Education's Client Service team as an Application Support Specialist, providing third-level technical support for the Exerp Platform—an ERP system serving some of the world's largest fitness chain operators. You'll work remotely from Spain, supporting complex, highly customizable products built to flex around each client's unique needs.
In this role, you'll be the daily point of contact for clients, primarily through ticketing systems and client meetings. Your responsibilities include analyzing and resolving complex product issues, troubleshooting technical problems alongside Technical Product Analysts, and tracking down bugs. You'll report issues directly to Engineering teams with clear, detailed documentation, join the Major Incident response team to handle urgent client problems, and maintain a client-centric approach in every interaction. You'll report to the Manager of Client Services and work within a growing department with real opportunities for career development.
The ideal candidate is curious, empathetic, and motivated by meaningful work. You thrive in complex, evolving environments, balance tactical and strategic thinking, and put people first. You're comfortable with ambiguity and excel at building strong working relationships with clients while solving their most critical problems quickly and well.
REQUIREMENTS:
- Bachelor's or master's degree, or equivalent experience in technical support or similar client-facing role (ideally supporting software applications)
- Excellent written and spoken English
- Excellent written and spoken Spanish
- Confidence engaging with clients in meetings and during critical situations
- Experience with databases, SQL, and Excel; genuine interest in IT
- Strong attention to detail, patience, and structured working approach
- Curious, eager to learn, able to work independently and as part of a team
NICE TO HAVE:
- Experience with APIs
- Experience with payment processors such as Adyen
- Knowledge or interest in fitness and wellbeing industry
- Prior experience with Gym Management Software
NOTE: Xplor does not sponsor visas. You must be legally authorized to work in Spain.
