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Rapyuta Robotics is seeking an Application Support Engineer to provide after-market support for their Autonomous Mobile Robot (AMR) product line. You will serve as the primary point of contact for clients experiencing issues with deployed AMR solutions, ensuring timely and effective resolution of technical problems.
Key responsibilities include:
**After-Market Support:** Act as the first point of contact for clients facing issues with AMR systems, including UI, localization, sensor calibration, and integration problems. Investigate and resolve complex system-level issues by collaborating with cross-functional teams. Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement.
**CI/CD Deployment:** Regularly deploy CI/CD updates to client sites with minimal downtime and seamless integration. Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts. Maintain and improve deployment scripts and automation tools. Assist team members in configuring testing environments and understanding workflows.
**Site Deployment and Support:** Participate in site setup, deployment, and ongoing support for AMR solutions. Monitor system health, telemetry, and logs to proactively identify and address potential issues. Implement small updates and patches as requested by the team or clients.
**Continuous Improvement:** Analyze recurring issues and contribute to root cause analysis. Provide feedback to development teams to improve product reliability and performance. Stay current with advancements in AMR technology, CI/CD practices, and automation tools.
**Requirements:**
- 3–5 years of relevant experience in technical support, automation, or deployment roles for robotics, automation, or IoT systems
- Strong troubleshooting and debugging skills in complex robotic systems (ROS/ROS2 experience preferred)
- Proficiency in C++/Python, Git, Linux, Docker, and FastAPI
- Ability to set up and maintain testing environments (E2E, integration, automation)
- Knowledge of sensor integration (LIDAR, RealSense, etc.) and localization systems
- Familiarity with Linux environments and command-line tools
- Scripting skills (Python, Bash) for automation and deployment tasks
- Understanding of AMR architecture, workflows, and integration with warehouse management systems
- Experience with UI/UX troubleshooting and error diagnostics
- Knowledge of telemetry, logging, and system health monitoring
- Excellent communication and customer service skills
- High level of responsibility and accountability
- Ability to work collaboratively and provide technical guidance to colleagues
- Proactive problem-solving mindset and commitment to continuous improvement
