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Salary: USD 70,000 - 80,000 / annual
Resource Innovations, a women-led energy transformation firm, is seeking an experienced Field Supervisor to oversee field operations for the Energy Savings Assistance Main Program in San Diego. In this role, you will lead and manage a team of field staff responsible for delivering appliances to customers while ensuring operations are completed safely, efficiently, and in compliance with program requirements and quality standards.
Key responsibilities include:
- Supervise, coach, train, and mentor field staff to achieve productivity, quality, and customer service goals
- Review daily schedules, routing, and appointments to optimize field operations
- Monitor team performance and provide regular updates to senior management
- Conduct daily safety and production tailgate meetings and monthly safety trainings
- Perform quality assurance audits and ride-alongs to ensure compliance and service quality
- Ensure enrollment and appliance delivery documentation is complete, accurate, and timely
- Address customer service concerns and escalate issues appropriately
- Identify process improvements and implement methods to enhance team performance
- Facilitate team meetings in the absence of the Senior Manager
- Maintain focus on workplace safety and ensure staff compliance with all safety policies
Resource Innovations focuses on energy efficiency, load flexibility, electrification, and carbon reduction solutions for utilities. The role involves both field and office environments, including entering private homes, with typical working conditions requiring flexibility for evenings or weekends to meet enrollment goals.
Requirements:
- High school diploma or equivalent
- Valid California driver's license in good standing
- Reliable vehicle with minimum level insurance
- Minimum three years of experience in a sales environment (direct program knowledge may substitute)
- Minimum one year of experience supervising staff
- Physical ability to bend, stand, reach above head, walk/drive up to 85% of shift, use stairs and ladders, and lift up to 15 lbs
- Proficiency with standard office equipment (computer, tablet, phone, scanner/copier, fax machine)
