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MaintainX is seeking a bilingual (English and Spanish) Implementation Analyst to join our customer success team in Montreal. The role is customer-facing and focuses on ensuring successful client implementations of our AI-powered maintenance and asset management platform.
Key responsibilities include:
- Guide mid-market clients through successful platform implementations
- Configure the MaintainX platform and manage data migrations
- Gather business requirements and identify optimization opportunities
- Conduct stakeholder meetings and deliver formal end-user training
- Troubleshoot technical issues proactively throughout the integration process
- Manage multiple client accounts, timelines, and project milestones simultaneously
- Transfer knowledge to internal teams and ensure smooth deployments
- Drive platform adoption and transform maintenance workflows into efficient processes
You will work closely with customers primarily in English-speaking markets (US and Canada) requiring daily oral and written communication in English, while supporting Spanish-speaking clients as needed.
Required qualifications:
- Minimum 1 year of relevant experience in software implementation, customer integration, or application engineering
- Fluent in English and Spanish (oral and written)
- Bachelor's degree in Engineering or equivalent experience
- Experience in manufacturing and/or industrial sectors
- Strong communication, presentation, facilitation, time management, and interpersonal skills
- Advanced Excel proficiency including data cleaning, validation, manipulation, XLOOKUP, pivot tables, and formulas for data migration
- Ability to manage multiple priorities in a dynamic environment while maintaining high quality and customer satisfaction
- Comfortable with technology and ability to rapidly master new software
- Capacity to develop deep platform knowledge within 30 days to advise clients effectively
MaintainX is a venture-backed company (Series D, $254M total funding) serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. Named to Forbes 2025 Cloud 100.
