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Mundi is seeking a Senior Collections Analyst to serve as the first line of defense against portfolio deterioration, ensuring timely recovery of overdue accounts. You will own the collections pipeline end-to-end and become the strategic, trusted point of contact for key clients and internal teams.
Key Responsibilities:
- Active Portfolio Management: Administer and manage the overdue portfolio daily, focusing negotiation and recovery efforts on accounts with more than 60 days in arrears.
- Strategic Client Management: Provide continuous, proactive, and personalized follow-up on the company's key accounts.
- Third-Party and Insurance Management: Process and coordinate claims with insurance companies and external legal/collections firms until full case resolution.
- Risk Detection and Escalation: Identify early warning signals of default risk or credit deterioration in clients and escalate them in a structured manner.
- Reporting and Metrics: Prepare and present weekly reports on portfolio status and collections actions executed to the Collections Lead.
You will work with complex cases, manage difficult client relationships, and maintain firm, stable, professional negotiations under high-pressure scenarios. The role requires strong analytical thinking to detect early signs of payment default and proactive problem-solving to prevent portfolio deterioration.
Requirements:
Must-Haves:
- Minimum 2 years of proven experience in collections and accounts receivable management, ideally with SME, leasing, factoring, and/or corporate portfolios.
- Direct experience negotiating and managing accounts receivable with arrears exceeding 60 days.
- Advanced Excel proficiency: pivot tables, data cross-referencing, and qualitative/quantitative portfolio analysis.
- Strong conflict management and negotiation skills; ability to handle complex cases and difficult clients while maintaining professional composure under tension.
- Analytical thinking and critical ability to detect early signals of payment default.
Nice-to-Haves:
- Prior experience in Fintech, leasing, or financing entities.
- Knowledge of credit scoring models or early warning systems.
- Experience with CRM tools or specialized collections/accounts receivable management platforms.
- Basic English.
Key Soft Skills:
- Proactivity, responsibility, and sense of urgency to react before portfolio deterioration.
- Curiosity and growth mindset; constant desire to learn, question processes, and propose improvements.
Tech Stack: Advanced Microsoft Excel (required), Google Workspace, CRM systems, and specialized AR/collections management tools.
