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Flexport is a global logistics and commerce technology platform that moves over $19B in merchandise annually across 112 countries for more than 13,000 clients. The company is expanding operations in Latin America, and this role is among the first local hires building Flexport's Brazil operations from the ground up in São Paulo.
As an Operations Associate, you will play a foundational role in establishing and scaling Flexport's Brazilian logistics operations. Your responsibilities span two phases:
Pre-Insourcing Phase:
- Supervise coordination of import and export shipments across maritime, air, and road modalities through Flexport's local agent, ensuring service levels, compliance, and operational efficiency
- Map and structure import/export processes in Brazil to prepare for near-term insourcing of activities
Post-Insourcing Phase:
- Coordinate import and export shipments directly with local carriers, airlines, freight forwarders, and other providers, maintaining operational efficiency and service commitments
Cross-Functional Collaboration:
- Serve as the focal point for Brazil-related matters, working with local, regional, and global teams including Sales, Account Management, Trade Lane Managers, and Operations to develop logistics solutions, resolve problems, identify improvements, and support business growth
- Provide operational support to local clients in Brazil
The role emphasizes transforming Brazil's logistics operations through automation and AI rather than simply managing existing processes. Flexport is investing heavily in automating manual operational activities across Latin America, and you will help bring these solutions to São Paulo's operations.
Requirements:
- Fluent English and Portuguese (Spanish is a plus)
- Bachelor's degree
- 2+ years of experience in freight forwarding, co-loading, or shipping lines
- Strong analytical skills with experience creating and improving dashboards and performance indicators
- Excellent communication, organization, and teamwork abilities in multi-stakeholder environments
- Proven problem-solving experience with ability to analyze situations deeply, identify root causes, and implement solutions
- Entrepreneurial and proactive mindset with track record of generating results and implementing improvements
- Genuine interest in team success with ability to collaborate, influence, and motivate others
- Hands-on, accessible, results-oriented approach with willingness to take ownership
- Strong commitment to compliance, integrity, and ethics aligned with Flexport values
- Practical experience with AI tools or strong interest in learning and rapidly adopting new technologies
