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Despegar is seeking a Training and Quality Analyst to join the B2B Service Center team. You will support team training initiatives and quality monitoring to drive operational excellence.
Key Responsibilities:
Training & Development
- Deliver scheduled training sessions and operational reinforcement programs
- Create and maintain training materials, guides, and assessments
- Distribute team communications and product updates
- Administer satisfaction surveys and certification programs
Quality & Analysis
- Conduct quality monitoring according to established schedules
- Prepare detailed results reports
- Analyze cases to identify patterns and training needs
- Generate insights to improve operations
Operational Support
- Answer technical questions about Air and Non-Air products and systems
- Facilitate platform and tool access for team members
- Work alongside operations teams to reinforce best practices
You will work in a dynamic, collaborative environment with direct impact on team performance and operational outcomes. The role offers exposure to talent development and quality management practices, with growth opportunities within the function.
Requirements:
- Experience in training, quality assurance, or operational support
- Knowledge of post-sale workflows (Air and Non-Air products)
- Advanced proficiency with GDS and NDC systems (SABRE/AMADEUS)
- Strong reporting and data analysis skills
- Clear and effective communication
- Empathy and patience for teaching
- Organizational skills and task follow-through
- Analytical capability to identify improvement opportunities
- Teamwork and adaptability
- English desirable
