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Fever is a global tech platform for culture and live entertainment, operating across 55+ countries with 300+ million monthly users. Secret Media Network, part of Fever, is a digital entertainment group with city-focused brands (Secret London, Secret NYC, Secret Barcelona, etc.) that recommend experiences and share local entertainment news.
You will join as AI & Operations Process Manager, responsible for designing, implementing, and optimizing operational workflows across Secret Media Network's global regions (North America, Europe, APAC, Latin America). This is a hands-on role focused on driving efficiency, scalability, and performance.
Key responsibilities include:
**Process Design & Optimization**: Design and continuously improve operational workflows across the network. Identify inefficiencies and bottlenecks, translating them into scalable processes. Standardize ways of working across regions to ensure consistency and predictability.
**AI Automation & Tooling**: Identify opportunities to automate manual processes using AI tools and internal systems. Collaborate with Tech/Data teams to implement scalable solutions. Leverage AI to improve productivity and execution speed.
**Operational Excellence**: Partner with stakeholders to ensure processes are adopted and correctly implemented. Document and maintain clear operational playbooks.
**Strategic Collaboration**: Work closely with Marketing, Product, Data, and Local teams to align operations with business needs. Act as a bridge between strategy and execution, ensuring operational feasibility. Manage critical tools and procedures that align business needs with technological solutions.
**Performance & Metrics**: Define and track KPIs related to operational efficiency (post production time, output, quality). Use data to drive continuous improvement and inform decision-making.
You will have a structured mindset with a passion for improving efficiency and scaling operations across a distributed, multi-regional organization.
