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Salary: CAD 140,000 - 190,000 / annual
Senpilot builds AI agents that help utilities operate smarter, faster, and more reliably, automating engineering workflows, regulatory filings, and compliance. The company is creating an intelligence layer for the modern grid—AI systems that understand utility data, reason across it, and act autonomously to improve safety, resilience, and efficiency.
As AI Deployment Director, you will own the team's hardest problems: getting deployments live, driving adoption, and building the playbooks that enable this function to scale. You will manage relationships for a portfolio of utility clients, guiding them from initial activation through long-term adoption of Senpilot's AI agents. You'll operate as both a strategic advisor and hands-on technical resource—equally comfortable configuring workflows and troubleshooting integrations as running business reviews. For critical moments like go-lives and major rollouts, you'll be on the ground with clients.
Key responsibilities include:
- Own the relationship and outcomes for a portfolio of utility clients from onboarding through long-term adoption
- Lead technical activation: configure workflows, validate data integrations, and troubleshoot issues directly with client engineering and operations teams
- Embed on-site during high-stakes windows (go-live weeks, major rollouts) to resolve blockers in real time and strengthen relationships
- Train and enable end users (field engineers, compliance teams) on how Senpilot's capabilities translate into concrete workflow changes
- Build and scale playbooks, documentation, and self-serve resources to support your portfolio without sacrificing coverage
- Monitor adoption, usage, and account health; proactively flag and resolve churn risk
- Serve as the technical bridge between clients and Senpilot's product and engineering teams, surfacing integration gaps and feedback that shape the roadmap
- Turn utility stakeholders into internal champions for Senpilot
The role is hybrid, based in downtown Toronto (up to three times per week in office when not traveling), with travel required for client activations and key milestones.
Requirements:
- Experience in management consulting, venture, technical customer success, or generalist roles at a high-growth, tech-forward organization
- Strong communication and strategic planning skills, including ability to project manage configurations, build trust quickly, and rally executives or users around a vision
- Willingness to travel for on-site client engagements
- Comfort operating in a regulated industry like utilities or energy, or genuine excitement to learn it fast
- Strong customer instinct and empathy; ability to talk to users, uncover pain points, and help solve them
- Track record of moving from problem to shipped implementation in ambiguous environments, with comfort ramping up on technical detail and prioritizing ruthlessly
- Strong data analytics instincts; fluency with customer data to build credibility with clients
