SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Glia is the #1 Banking AI platform serving 700+ community and regional financial institutions. The company provides a Banking AI Operating System that deploys specialized AI agents to automate workflows across voice and digital channels, from front office to back office, helping banks compete with megabanks and fintechs while reducing operational costs.
As an AI Consultant, you will drive customer adoption and success of Glia's AI features across diverse banking clients. Your responsibilities include developing and executing training initiatives to build client team knowledge of AI capabilities, implementing AI products on time and budget, and ensuring customers achieve measurable business impact post-implementation. You'll serve as the primary technical advisor for AI-related inquiries, providing guidance on prompt engineering, Generative AI best practices, and Glia Virtual Assistant optimization.
You will analyze AI performance metrics and deliver data-driven recommendations for improvement. Collaboration is central to the role: you'll work closely with implementation managers, solution architects, and engineering teams during customer implementations, while also communicating client feedback and feature requests to Glia's product and engineering teams to drive continuous improvement.
Key responsibilities include establishing credibility as an AI subject matter expert with client stakeholders, providing pre-sales consultancy to prospective clients, documenting client processes to identify efficiency gains, and explaining complex AI concepts to non-technical stakeholders. You'll coordinate multiple client-facing projects simultaneously while maintaining a growth mindset and enthusiasm for emerging AI technologies.
Required qualifications include a Bachelor's degree (preferably STEM), 1+ years in a SaaS environment, and 1+ years in Customer Success, Consulting, Professional Services, or similar customer-facing roles. You must have a solid understanding of Conversational AI, Large Language Models, and Generative AI, with excellent communication skills, strong presentation abilities, and experience collaborating across Sales, Product, Customer Success, and Development teams. Experience with process flow diagramming (UML or similar) and understanding of AI ethics and responsible AI practices are expected.
Bonus qualifications include training/teaching background, UX experience, AI technology certifications, and prior experience in Financial Services or Banking.
