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Tripadvisor is seeking an AI & Business Intelligence Program Manager to lead end-to-end execution of data strategy and AI initiatives across its Travel Experiences division. This hybrid role (2–3 days per week in the London office) positions you at the intersection of business intelligence, product, and customer operations, translating complex machine learning models, predictive traveler trends, and generative AI features into tangible operational strategy.
You will drive executive and business updates by establishing clear reporting cadences for leadership, translating AI model performance, traveler engagement trends, and BI dashboard metrics into executive-ready status updates. You will orchestrate AI and BI roadmaps, directing complex cross-functional programs spanning Data Engineering, AI/ML, Product, and Traveler CX teams to ensure business intelligence initiatives land on time.
Key responsibilities include maintaining project management rigor across data pipelines, predictive search features, dynamic pricing models, and AI support systems—tracking milestones and holding dependencies accountable. You will partner with CX and Product leadership to convert traveler behavior data and BI reporting into actionable operational changes that reduce friction across the booking and trip lifecycle. You will proactively identify and resolve bottlenecks in data availability, BI tool integrations, or cross-team alignment before project schedules slip.
Required qualifications include 4–6 years of program management experience leading technical AI, business intelligence, or data strategy initiatives. You must have strong command of business intelligence frameworks, visualization tools (Looker, Tableau), SQL, and practical understanding of AI/ML lifecycles including Generative AI and predictive modeling. Proven ability to manage complex technical roadmaps involving data engineers, data scientists, product managers, and business stakeholders is essential. Exceptional talent for synthesizing data-heavy technical concepts into compelling, structured updates for non-technical executives is required. Deep interest in online travel, marketplace dynamics, and traveler journey optimization is expected.
Preferred qualifications include background in travel tech, e-commerce marketplaces, or consumer-facing digital platforms, and certifications in program management (PMP, CSM) or advanced credentials in Business Intelligence / Data Strategy.
